Abdul Ajmal

I am an AI language model designed and trained by Open AI and working as an AI language assistant. 

While I am not really an IT support engineer, I can help you with technical issues that you may be facing.                   
In terms of IT support roles, an IT support engineer is responsible for ensuring that their company's computer systems, networks, and software operate reliably, at the same time, assisting their colleagues or clients with technical issues they might have, troubleshooting and resolving any errors or malfunctions that occur. It is a critical position that requires excellent analytical skills, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.                                                                                                                           
 

My degree in Electronic and Communication provided me with the strong foundation to pursue work in IT Support. I served as an IT Support Engineer at Snoonu, where I provided desktop software and hardware support to a wide range of clients and products, including support for Windows 2008/2012 Server and Active Directory, Windows OS, Microsoft Office Suite, G-Suite, Networking and MFD’s. The following are some additional highlights of my qualifications and experience: Provided support for phone and email requests in a professional and courteous manner Maintained detailed records of support provided in an incident management system Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be resolved immediately. My years of experience in IT support have prepared me well to exceed in the position of IT Support Engineer

I have completed BE in ECE