Ahmad Alnawaiseh

 ● Manage the IT ecosystem's availability, and high performance by continuously improving  And developing the operational environment. ●  Architect, Design, and Implement Azure cloud IAAS,PAAS. ●  Facilitated IT infrastructure system migration to Azure Cloud. ●  Prepare the needed Technical and financial assessment for IT ecosystem on Premise and Cloud ● Periodic assessment of contractor’s performance. ● Follow up and review IT maintenance contracts with contractors to Identify shortfalls and made  ● recommendations to support the mediation of those shortfalls. ● Prepare IT resources license inventory and participate in Microsoft SAM. ●  Work on operating and enhancing HCI environment like “VXRAIL “. ● Participate in Architect, Design, and Implement IT ecosystem DR on Azure cloud ● Provide both technical and supervisory leadership for implementation and upgrade of S/W & H/W ● systems. ●  Perform H\W and S/W resource Capacity evaluation and planning. ● Prepare Project procurement Document’s preparation (RFP, RFQ) ●  Ensure a ITIL. framework is applied across the IT Infrastructure.
●  Work with on adapting ITIL in IT ecosystem. ●  Work and follow up with Service Desk on daily tickets, incident, and problems. ●  Work and follow up with Service Desk on SLA commitments and breach reports. ●  Work and follow up on the IT operation change request systems

IIaB

Perform daily system and hardware resources monitoring through periodic checklist to ensure   the availability and high performance.  ● Assess the Business needs and requirements that need to be fulfilled by continuous communication and feedback reviews from Business stakeholders. ● Assess the Datacenter operation and advise new and innovative solutions to come up with business challenges. ● Manage the legacy and obsolete resources and plan for migration and decommission. ● Continuous evolution of IT resources utilization. ● Prepare monthly IT assists inventory. ● Prepare IT resources license inventory and participate in Microsoft SAM. ● Maintain High-security standards to improve IT infrastructure protection. ● Follow up with SOC team in Vulnerabilities assessment and mediation process.  ● Apply international standards like PCI to achieve compliancy certificate. ● Apply the governmental regulations and policies.  ● Participate in IT yearly audit activity and perform audit gap report analysis and closing  ● Participate in Defining the RTO and RPO based on the business needs and assessment.  ● Provide both technical and supervisory leadership for implementation and upgrade of S/W & H/W systems. ● Periodic assessment of contractor’s performance through monthly reports. 
Follow up and review IT maintenance contracts with contractors to Identify shortfalls and made recommendations to support the mediation of those shortfalls. ● Prepare the Approved H/w &S/W Architecture Design with correspondence Vendor. ● Work with Vendors on IT solutions POC and verify their feasibilities. ● Architect, Plan and implement the DR disaster recovery procedure that aligns with the Business Continuity Plan.   ● Architect, Design, and Implement Disaster Recovery solutions. ● Collaborated with business stakeholders and PMO to elicit and edify requirements for all projects involving enterprise data. ● Perform H\W and S/W resource Capacity evaluation and planning considering the resources ROI. ● Prepare the IT infrastructure annual budget.  ● Prepare project business documentation (business case, business benefit). ● Project Document preparation (RFP, RFQ). ● Define the IT services SLA.  ● Work with bidders and answer their inquiries on Tenders and Perform bidder evaluation. ● Work with finance dept. on tender’s process (review the terms and conditions). ● Oversee and participate in Bidders Evaluation. ● Follow up with project manager and PMO on project status. ● Work on project change request. ● Prepare IT project handover test cases with contractor. ● Work with QC in Deploying the needed policies and procedures. ● Develop and maintain policies, standards, and guidelines to govern all IT operations. ● Work and Follow up with Service Desk on daily tickets, incident and problems. ● Work and follow up the IT operation change request. ●  Work with the QA team on Test cases for a newly installed system and discus UAT

Gce team leader

Manage and follow up Infrastructure and operation team daily work and tasks. ●   Monitor team performance using (KPI reports, trend analysis and resource procurement and allocation)  ● Manage and follow up Infrastructure and operation team training programs to promote their knowledge and proficiency in the IT service provisioning.  ● Analyze and evaluate customers current business architecture to provide guidance and direction to proposed future architecture that fulfill the Business needs. ● Develop and implement long-term strategic road maps and phased plans that matured the infrastructure, application, and data architecture over several years that supported both current and future state of business goal. ● Build IT service catalog for the customer and provide them with IT service management road map to achieve their business strategy.  ● Work with on adapting ITIL in IT service management operation. ● Create IT service management Contract for customer based on the reassessment and evaluation. ● Manage and follow up the signed IT service management contract Financially (Bill of Quantities, Contract Price, Letter of Acceptance, Bill payments, fines, discounts …) ● Manage and follow up the signed IT service management contract with customers (SLA commitments, feedback, complains and new requirements). ● Explain the ROI and business benefits of IT contract to the customer
Manage and follow up signed IT service management contract transition (signed off and handover)  ● Manage and follow up signed IT service management contract operation (Infrastructure and operation and role assignments) ● Follow up the market and industry data to provide the customer with the latest solutions that fit their needs.  ● Driving architecture strategy, providing cost-effective solutions, and supporting the development of architecture principles. ● Follow up the contract progress. ● Architect the existing IT infrastructure to newer, more efficient & secure technology, accounting for 100% uptime SLA-requirement. ● Facilitated migration and the following mentorship procedures in Physical and Virtualized Infrastructure technology. ● Architect, Design, and Implement Disaster Recovery solutions

 ● Manage the IT ecosystem's availability, and high performance by continuously improving  And developing the operational environment. ●  Architect, Design, and Implement Azure cloud IAAS,PAAS. ●  Facilitated IT infrastructure system migration to Azure Cloud. ●  Prepare the needed Technical and financial assessment for IT ecosystem on Premise and Cloud ● Periodic assessment of contractor’s performance. ● Follow up and review IT maintenance contracts with contractors to Identify shortfalls and made  ● recommendations to support the mediation of those shortfalls. ● Prepare IT resources license inventory and participate in Microsoft SAM. ●  Work on operating and enhancing HCI environment like “VXRAIL “. ● Participate in Architect, Design, and Implement IT ecosystem DR on Azure cloud ● Provide both technical and supervisory leadership for implementation and upgrade of S/W & H/W ● systems. ●  Perform H\W and S/W resource Capacity evaluation and planning. ● Prepare Project procurement Document’s preparation (RFP, RFQ) ●  Ensure a ITIL. framework is applied across the IT Infrastructure.
●  Work with on adapting ITIL in IT ecosystem. ●  Work and follow up with Service Desk on daily tickets, incident, and problems. ●  Work and follow up with Service Desk on SLA commitments and breach reports. ●  Work and follow up on the IT operation change request systems

IIaB

Perform daily system and hardware resources monitoring through periodic checklist to ensure   the availability and high performance.  ● Assess the Business needs and requirements that need to be fulfilled by continuous communication and feedback reviews from Business stakeholders. ● Assess the Datacenter operation and advise new and innovative solutions to come up with business challenges. ● Manage the legacy and obsolete resources and plan for migration and decommission. ● Continuous evolution of IT resources utilization. ● Prepare monthly IT assists inventory. ● Prepare IT resources license inventory and participate in Microsoft SAM. ● Maintain High-security standards to improve IT infrastructure protection. ● Follow up with SOC team in Vulnerabilities assessment and mediation process.  ● Apply international standards like PCI to achieve compliancy certificate. ● Apply the governmental regulations and policies.  ● Participate in IT yearly audit activity and perform audit gap report analysis and closing  ● Participate in Defining the RTO and RPO based on the business needs and assessment.  ● Provide both technical and supervisory leadership for implementation and upgrade of S/W & H/W systems. ● Periodic assessment of contractor’s performance through monthly reports. 
Follow up and review IT maintenance contracts with contractors to Identify shortfalls and made recommendations to support the mediation of those shortfalls. ● Prepare the Approved H/w &S/W Architecture Design with correspondence Vendor. ● Work with Vendors on IT solutions POC and verify their feasibilities. ● Architect, Plan and implement the DR disaster recovery procedure that aligns with the Business Continuity Plan.   ● Architect, Design, and Implement Disaster Recovery solutions. ● Collaborated with business stakeholders and PMO to elicit and edify requirements for all projects involving enterprise data. ● Perform H\W and S/W resource Capacity evaluation and planning considering the resources ROI. ● Prepare the IT infrastructure annual budget.  ● Prepare project business documentation (business case, business benefit). ● Project Document preparation (RFP, RFQ). ● Define the IT services SLA.  ● Work with bidders and answer their inquiries on Tenders and Perform bidder evaluation. ● Work with finance dept. on tender’s process (review the terms and conditions). ● Oversee and participate in Bidders Evaluation. ● Follow up with project manager and PMO on project status. ● Work on project change request. ● Prepare IT project handover test cases with contractor. ● Work with QC in Deploying the needed policies and procedures. ● Develop and maintain policies, standards, and guidelines to govern all IT operations. ● Work and Follow up with Service Desk on daily tickets, incident and problems. ● Work and follow up the IT operation change request. ●  Work with the QA team on Test cases for a newly installed system and discus UAT

Gce team leader

Manage and follow up Infrastructure and operation team daily work and tasks. ●   Monitor team performance using (KPI reports, trend analysis and resource procurement and allocation)  ● Manage and follow up Infrastructure and operation team training programs to promote their knowledge and proficiency in the IT service provisioning.  ● Analyze and evaluate customers current business architecture to provide guidance and direction to proposed future architecture that fulfill the Business needs. ● Develop and implement long-term strategic road maps and phased plans that matured the infrastructure, application, and data architecture over several years that supported both current and future state of business goal. ● Build IT service catalog for the customer and provide them with IT service management road map to achieve their business strategy.  ● Work with on adapting ITIL in IT service management operation. ● Create IT service management Contract for customer based on the reassessment and evaluation. ● Manage and follow up the signed IT service management contract Financially (Bill of Quantities, Contract Price, Letter of Acceptance, Bill payments, fines, discounts …) ● Manage and follow up the signed IT service management contract with customers (SLA commitments, feedback, complains and new requirements). ● Explain the ROI and business benefits of IT contract to the customer
Manage and follow up signed IT service management contract transition (signed off and handover)  ● Manage and follow up signed IT service management contract operation (Infrastructure and operation and role assignments) ● Follow up the market and industry data to provide the customer with the latest solutions that fit their needs.  ● Driving architecture strategy, providing cost-effective solutions, and supporting the development of architecture principles. ● Follow up the contract progress. ● Architect the existing IT infrastructure to newer, more efficient & secure technology, accounting for 100% uptime SLA-requirement. ● Facilitated migration and the following mentorship procedures in Physical and Virtualized Infrastructure technology. ● Architect, Design, and Implement Disaster Recovery solutions

BSc computer engineering