ala eddine

Empathetic and results-driven Customer Service Specialist with solid experience in client
support, communication, and customer satisfaction. Skilled in handling inquiries, resolving
issues efficiently, and
ensuring a seamless customer experience across digital and inperson channels. Recognized
for professionalism, problem-solving, adaptability, and maintaining excellent service quality
under pressure

Delivered exceptional Customer Service, Greet clients and assist them in selecting products that
meet their needs.
Educate customers product features, benefits, materials, and care instructions.
Delivered excellent omnichannel support (phone, email, in-person),
efficiently resolving a high volume of inquiries and maintaining a high level of customer
satisfaction.
Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting
the sales team to opportunities for further sales within key clients and Letting customers know
about other products the company offers.
Customer Service Representative - Tom Tailor - Algeria Jun 2024 - Sep 2025
Call Center Representative - Djezzy, Mila - Algeria - Dec 2022 - May 2024
Managed high-volume customer interactions by professionally handling incoming calls and
inquiries, providing accurate information on products, services, and promotions, and strictly
adhering to communication scripts and quality guidelines to ensure brand consistency.
Collaborating with team members to improve customer service processes.
Effectively identified root causes of customer complaints (missing items, late orders, app issues)
and provided lasting solutions, ensuring complete problem resolution and follow-up.
multitasking ability and basic computer proficiency in a fast-paced environment.

Bachelor’s Degree In English Language And Literature - Mila University - 2023
Microsoft Office : Word Excel PowerPoint Certificate - 2025