Esraa Omer
خدمة العملاء / دعم
شبكات التواصل الاجتماعي
الخدمات المقدمة
🔹 Data Entry Services
High-accuracy data entry (99% accuracy)
Excel data cleaning & validation
Database updating & reporting
Fast typing (40+ WPM)
🔹 E-Commerce & Vendor Portals
Product upload (Snoonu | Talabat | Rafeeq)
Bilingual product descriptions (Arabic/English)
Price & category management
Inventory updates
🔹 Customer Support
Email & phone support
Complaint handling
Call center support
الخبرة
Freelance Product Data Entry Specialist
Doha | Jan 2026 – Present
Managed 1000+ product listings with 99% accuracy
Added bilingual product data
Reduced pricing/category errors
Maintained real-time inventory updates
Data Entry & Quality Auditor
Meta Advance Business | Jun 2024 – Aug 2025
Processed high-volume data using Excel
Performed validation & quality checks
Generated structured reports
Maintained data confidentiality
Virtual Assistant
Remote | Jun 2017 – Jul 2021
Email communication
Remote data entry
Digital record management
Contact Center Agent
Zain Sudan | May 2016 – Jun 2017
Handled inbound & outbound calls
Resolved complaints
Achieved service KPIs
Data Entry Clerk
Sudan | Jan 2015 – Jan 2016
Entered large volumes of data
Corrected inconsistencies
Maintained secure digital records
التعليم
Bachelor of Computer Science – Software Engineering
Sudan University of Science and Technology – 2014
محترفون من نفس قطاع خدمة العملاء / دعم مثل Esraa Omer
محترفون من قطاعات مختلفة بالقرب من Ar Rayyān, بَلَدِيَّة اَلرَّيَّان
المستخدمون الآخرون الذين يطلق عليهم Esraa
