Blessy Jose

Customer Service/Operation/Sales

خدمة العملاء / دعم

Doha, بَلَدِيَّة اَلدَّوْحَة

عن Blessy Jose:

Rich and diversified experience in operations – Customer and client management counseling, Team management, achieving collection targets of the respective team etc. 

Have worked on Banking Domain (Debt Recovery) - Good knowledge of the debt collection, Customer service experience in the process of collections and ensure high standards of customer service. Collection and debt servicing of delinquent customers for various banking products. 

Expertise in real estate field- Educating buyers about all aspects of property, Demonstrating lead generation by aggressive marking and personal referrals etc

الخبرة

Deputy Manager-Sales (Oct 2021- July 2022) 

Attending walking customer managing and interpreting them requirement.  Explaining them the whole project to the client, negotiating price, explaining cost sheet and consulting.  Form filling, maintaining data and updating on company CRM.  Follow-up with the customer for closure.  Follow-up for loan disbursement with client and bank.  Finalizing deal closure along with closing TL/site head.  Complete Knowledge about respective market and hand on experience in b2c sales

Manager –Operations and Transition (Aug 2019- Feb 2021)

Role: Managing portfolio performance on a Receivables portfolio of ~ INR 40 crore through a combination of Team Management, Data/ Trend Analysis and Client coordination

Credit Analyst(Jan2018-July 2019)

Role: As a Credit analyst, enabled customers to make informed decisions with regards to their financial wellness (Credit rating) by analyzing their Credit Report/ Score and advising them on how to improve itRole: Managing portfolio performance on a Receivables portfolio of ~ INR 40 crore through a combination of Team Management, Data/ Trend Analysis and Client coordination

Business Analyst-Business Management(June2017-Dec 2017)

Role: As a Business analyst, Recruiting, Enabling, and retaining our qualified channel partners and creating business plans as well as monthly/quarterly revenue and collection targets with the assigned partners.