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المطاعم/ خدمة الطعام
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Doha
Esther  Moturi

اجتماعي


حول Esther Moturi:

My name is Esther Kerubo Moturi and I am 25 years old.I found my passion for hospitality through my interactions with people and my genuine interest in learning new skills everyday.
Throughout my career I have had a chance to experience different style of customer service from back to front of house having to learn and acquire new expertise as l worked on different sections.With acquired new experience,
they have allowed me to grow more on interpersonal communication and how to relate to different clientele.I am a self motivated, team player with strong organizational and interpersonal skills.
I am always looking to learn new skills, take on extra responsibilities and grow professionally.

تجربة

Experience:

Head Waitress – October 2022 – to date, MeatSmith, Doha, Qatar

  • Supervised Food and Beverage Outlet operations.
  • Coordinated with restaurant manager and performed all service as per requirement.
  • Represented needs of a team.
  • Communicated with guests on regular basis and ensured that they are satisfied.
  • Ensured compliance to all fire regulations and hygiene level required in the restaurant.
  • Provided training to junior staff in coordination with the manager.

Hostess – January 2022-October 2022, Restaurant 1948, Doha, Qatar

  • Greeted and acknowledged guests and seat patrons by escorting them to assigned table 
  • Assisted waiters and bartenders with special request and guests inquiry
  • Tracked guest satisfaction surveys to recognize trends and create action plan for improving guest services
  • Answered 50 daily phone calls, booked reservation and resolved customer service issues
  • Informed guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
  • Complied with restaurant security, fire regulations and all health and safety legislation

     

Cook – February 2020- December 2021, Hamad Hospital, Doha Qatar

  • Worked in therapeutic section preparing food according to patients’ dietary, allergy and medical/special needs requirement.
  • Overseeing health and safety compliance assuring cleanliness according to both company’s policy and standards and government regulations.
  • Engaged the team lead, executive chef and fellow teammates to deploy robust process and create continues improvement eliminating inefficiencies in meal service and delivery. 

     

Customer Service Agent – March 2018 – August 2019 Safari Park Hotel, Nairobi

  • Provided prompt, courteous and efficient service to all guest, so as to achieve a high customer satisfaction through personalized service from arrival till departure.
  • Ensured guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
  • Processed accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintained the privacy of all guests by ensuring that no details of the guests are disclosed.

     

ReceptionistMay 2017- February 2018, Sarova Stanley, Nairobi, Kenya

  • Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
  • Answer, screen and forward incoming calls
  • Maintained office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Received, sorted and distributed daily mail and deliveries 
  • Ordered front office supplies and kept inventory of stock.
  • Performed other clerical duties such as filing, photocopying, transcribing and faxing.

 

التعليم

Education:

 

  • 2022 April to May 2022 – Aptech Computer Education Centre – MS Office2019 (Word, Excel, Power Point and Outlook)
  • 2021 October to December 2021 - Icon training center – Administration and Secretarial
  • 2016 to date- Technical University of Kenya – Bachelors Degree in Hospitality Management
  • 2012-2015 - Nyakoiba Secondary School - Kenya certificate of Secondary Education

محترفون من نفس قطاع المطاعم/ خدمة الطعام مثل Esther Moturi

محترفون من قطاعات مختلفة بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

المستخدمون الآخرون الذين يطلق عليهم Esther

وظائف بالقرب من Doha, بَلَدِيَّة اَلدَّوْحَة

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