Geraldine Tubalinal

Results driven individual specialized in Customer Service and Project Coordinator.

STRUCTUREL FACILITIES MANAGEMENT October 2020 to Present
PROJECT SECRETARY/ ADMINISTRATOR/DOCUMENT CONTROLLER/ HELPDESKCOORDINATOR
• Handles Administrative task for the Project Managers and engineers to ensure the site is running smoothly.
• Monitor and ensure that Service Level Agreement is being met as per contract with sub-contractors and suppliers.
• Coordinates and submits to the client the required documents such as monthly Preventive/Corrective Maintenance 
by the specialists.
• Manage and prepare Monthly Invoice submission along with Monthly Comprehensive Report.
• Assist Engineers in preparation of Look Ahead Monthly Preventive Maintenance and manpower deployment.
• Manage Incoming and outgoing documents, Invoices, POs, IncidentReports, material request, 
• Prepare and submits quotation to the client for any material replacement not included in the BOQ.
• Prepare material requests related to the Operations and Maintenance of the projects until delivery.
• Answers incoming phone in complaints and inquiries
• Assists Project Manager in answering email correspondence.
• Create Work Orders and dispatch to concern technician.
• Submits Daily/Weekly Report to the clients
• Manage petty cash and liquidations.
HAMAD INTERNATIONAL AIRPORT – QATAR AIRWAYS GROUP June 2017 to July 2020 
TECHNICAL OFFICER – FACILITIES MANAGEMENT FAULT REPORTINGCENTER
• Initiates in conceptualizing Knowledge Based Info management for the benefit of all team members.
• Support HIA Facilities Management team in operation of Fault ReportingCenter
• Act as shift Duty Manager who handles escalation of unresolved urgent and criticalcases.
• Participates in Weekly morning meetings with FM SMEs and Senior Managers for Department Project Updates.
• Actively participated in Internal Auditing for Asset Management System (AMS) ISO55001-2014
• Ensures that Corrective Maintenance Work Orders are being raised on time and according to level ofpriority.
• Prepares Monthly Reports (Core KPI, Man hour Utilization Report, Property DamagedReport)

• Collates and prepare weekly Group CEO Report for Facilities ManagementUpdates
• Manage Duty Roster to ensure smooth operations.
• Supervises Team Cisco Activities and Shift Performance
• Manage Property Damaged Report until Insurance Claims submitted to Safety then FinanceDepartment.
• Monitor and follow up for Outstanding Corrective Maintenance WorkOrders
• Performs monthly management inspections for assigned Airport Facilities and report any deviations for immediate 
rectifications.
• Prepares Ad-hoc tasks as needed.
ACCENTURE PHILIPPINES September 2016 to May2017
TECHNICAL SUPPORT OF AUSTRALIAN ENERGY COMPANY – ORIGIN
• Inbound Billing Inquiry and Technical Support
REAL PAGE March 2016 to August 2016
PRODUCT SUPPORT SPECIALIST (IN HOUSE SUPPORT)
• Inbound product support for Property Management Companies
CONVERGYS (PHILIPPINES) June 2014 to March 2016
TECHNICAL SUPPORT/CUSTOMER SERVICE
• ATT – Uverse (US) Technical Support for Internet, TV, Landline services
• Optus (Australia) – Customer Support/Billing Specialist
• Microsoft – Technical Support
JENGER FOODS
OWNER / MANAGER January 2011 to June 2014
• Managing overall business operations such as planning, directing, and controlling
• Perform HR functions’ such as recruitment and selection of new employee.
• Handles Client meetings with BPO Representatives.
• In charge of Supply Chain Demand
• Handles accounting, logistics, inventory and purchasing.
• Ensures excellent customer service.
• Food preparation and production
• Ensure that the company complies with Food Safety requirements
INTEGRATED REVENUE MANAGEMENT - REVENUE ASSURANCE SUPERVISOR Sept 2000 to December 2010
Smart Communications, Inc.
Philippine’s Leading Wireless Service Provider
DUTIES & RESPONSIBILITES:
• Review business process risk and control measures and recommend enhancement of processes if needed and 
implement modification of controls forfailures.
• Management of ISO certified processes of the team in compliance with the department wide ISO certification 
requirements.
• Ensure financial integrity in accounting for revenue in all business processes, identify risks, and recommend changes 
when necessary.
• Work closely with business systems support to manage any system changes in revenue processing and reporting 
tools; evaluate, test, and communicate the impact of any changes.
• Process owner for all revenue recognition activities in scope for SOX; update process documentation, process 
narratives and control matrices
• Assist in all internal or external audit queries on revenue recognition; assist tester in SOX testing activities.
• Ensure post validation review on any updates/changes in system/network (checklist of parameter updates and 
system configurations)
• CDR Management and fraud identification
REVENUE PROTECTION ANALYST – Systems Assurance:
• Monitoring and identifying fraudulent accounts and immediate endorsement to concern groups for proper actions. 

BILL PRODUCTION AND BILL QA OFFICER April 1996 to September 2000
Pilipino Telephone Corporation (PILTEL)
DUTIES AND RESPONSIBILITIES
• Started as Bill Production Assistant then promoted as Bill QA/Production Officer.
• Handles Revenue Assurance related project.
• Identify, analyze, and resolve root causes of bill errors, billing data collection, processing, and reconciliation.
• CDR Management.
• Bill Parameter setup and User Acceptance Testing
• Ensures reliability & integrity of customer database entered through the defined provisioning processes.
• Coordinates with Engineering, Commercial & Customer Service in cases of reconciliation.
• Handles internal customers such as business office and call center concerns over the phone or via e-mail.
• Performs task as maybe assigned. Weekly reporting to VP of Customer Service Organization regarding the 
monitoring of Real-Time Rating (RTR) Pended calls updates & recommendation.
CALL CENTER CUSTOMER CARE SPECIALIST
• Automatic reclassifies to Management Staff – Supervisory Level.
• Handles account reconciliation.
• Member of Call Center Investigation Group who handles technical problems, billing disputes, non-posting of 
payments and special handling cases.
• Project Leader in documentation of procedures and standard processes of the entire team
CALL CENTER CUSTOMER CARE REPRESENTATIVE
• Answers phoned-in complaints and inquiries such as application requirements, latest promos, billing problems and 
technical problems.
DATASCOPE COMMUNICATION PHILS. November 1993 to January 1996
An Affiliate of Honolulu Data Entry Project 
2/F Manila Memorial Bldg.
2283 Pasong Tamo Ext., Makati City
PROMOTED AS UNIX OPERATOR/SYSTEMS ADMINISTRATOR
• Checking the integrity of the system by using security mechanisms. Be on call for panics, system crashes, power.
• failures and user’s inquiries. Thus, providing general support to users.
• Performs daily/weekly & monthly backups by using the following backup media:
• Handle problems related to the use of limited computer resources (disk space, no. of processes). Apply operating 
system update and system maintenance fixes through regular file system checking. 

Bachelor Degree in Computer Science - Central Colleges of the Philippines