HAMMAD AHMED

Possess a strong sense of teamwork and the ability to deal with a wide range of personalities. Must also be detail-oriented and well-versed in organizational and managerial abilities. Must be driven by a desire to provide the best possible level of guest service.

W O R K E X P E R I E N C E

GUEST EXPERIENCE MANAGER

MUSAFFIR EXPLORERS / LAHORE / October 2020 – TILL DATE

• Greet and welcome international guests to explore beauty of Pakistan
• Managing Travel arrangements for the group
• managing hotel booking for the domestic group
• managing vehicles for the groups
• Guide about route maps and manage their requirements

DUTY MANAGER

INDIGO HOTEL / LAHORE / June 2019 – October 2020

• Checking department works and maintain a complete paper work
• Dealing with group bookings and check in check out process
• Keeping reports of all hotel departments
• Ensuring all the Hotel operation went smoothly
• Dealing with all internal and external guests
• Complaints handling
• staff trainings

GUEST SERVICES SUPERVISOR

AVARI HOTEL / LAHORE / Sep 2015 - Jun 2017

• Welcoming guest to the Hotel
• Dealing with check in & check outs
• Cash handling
• Answering telephone inquiries
• Dealing with guest complaints

HOSPITALITY TRAINER

SEAGAL INSTITUTE / LAHORE / Jan 2017 - Dec 2020

• Leading on all the issues relating to the strategy, planning, management and delivery of courses and learning resources.

E D U C AT I O N

Master of Science

UNIVERSITY OF THE PUNJAB / LAHORE / 2015

TOURISM AND HOSPITALITY MANAGEMENT