Insaf Sliti

Customer Service Executive

Msheireb Properties – Msheireb Downtown, Doha
2021 – Present

Professional Summary:
With over four years of hands-on experience in residential property management and tenant coordination, I specialize in delivering exceptional customer service, maintaining operational efficiency, and building positive tenant relationships. My role involves overseeing tenant move-ins and move-outs, coordinating maintenance requests, conducting property inspections, and ensuring timely issue resolution.

Fluent in English, Arabic, and French, I connect effectively with a diverse clientele. My approach is solution-oriented, and I consistently uphold high service standards, contributing to tenant satisfaction and overall team success.

Key Responsibilities:

Provided high-level customer support, ensuring a professional, client-focused environment.

Developed and implemented customer service policies to enhance satisfaction and service consistency.

Analyzed customer feedback to identify areas for service improvement and implemented effective solutions.

Managed face-to-face, phone, and email inquiries in a courteous and responsive manner.

Investigated and resolved complex customer issues promptly and professionally.

Handled major customer incidents, including emergencies and sensitive situations.

Maintained accurate records of all customer interactions and correspondence.

Created and updated customer service documentation using various software tools.

Developed and managed customer feedback and complaint-handling procedures to enhance service delivery.

Higher Institute of Touristic Studies, Sidi Dhrif, Tunisia
2008 – 2010

High School, Tunisia
Economics and Management
2004 – 2008