ISARO Sonia

I am a dedicated and customer-focused professional with strong communication and problem-solving skills. I take pride in delivering exceptional service, building positive relationships, and ensuring customer satisfaction in every interaction. With experience handling inquiries, resolving complaints, and managing fast-paced work environments, I thrive under pressure and stay calm while finding effective solutions. I’m passionate about helping people, learning continuously, and contributing to a team that values excellence and care.

Dedicated and customer-focused professional with proven experience as a Customer Service Representative. Skilled in handling customer inquiries, resolving complaints efficiently, and providing accurate information with a positive attitude. Strong communication, problem-solving, and multitasking abilities, with a commitment to delivering exceptional customer satisfaction and maintaining company standards.

2017/10 – 2021/05KIGALI, RWANDA

Advanced diploma in Mining engineering

Integrated polytechnic Rwanda college (IPRC Kigali)

2014/01 – 2016/12Gicumbi, Rwanda

secondary diploma (Senior 6 certificate)

Groupe scolaire Notre dame du beau conseil (GSNDBC)