Judy Mutuku

ABOUT ME  I am a customer service representative who strives to provide an exceptional customer service experience that exceeds the needs and satisfaction of my customers. When a customer smiles after receiving my dedicated service, I know I've done my job well.  I also value being evaluated on my actual performance and winning job-related incentives for my dedication and willingness to excel in my position.  WORK EXPERIENCE 

1.   KiddyZone – The Pearl (Qatar) February 2022 ▪ Customer Service ▪ Assisting shoppers to find items while observing health recommendations. ▪ Responsible for security in the store and vigilant for shoplifters ▪ Reporting missing-size and items not on stock. ▪ Reporting discrepancies and problems to the supervisor. ▪ Advising on restocking and keeping stocks up to date. ▪ Preparing daily and monthly sales reports. ▪ Keeping the store tidy and clean. ▪ Shift cash reconciliation ensuring cash equals receipts. ▪ Report fraudulent transactions such as credit cards. ▪ Examine products being purchased for damages and price. ▪ Coordinate with retail staff for product inquiries and price checks. RedTag - Airport Road (Qatar) 2020 – 2022 ▪ Sales Associate  ▪ Greeting and welcoming customers the shop. ▪ Answering customers’ queries and tracking their requirements. ▪ Giving advice and guidance on product selection to customers. ▪ Working on special promotions and putting up displays. ▪ Resolve or escalated customer issue to supervisor. ▪ Checking price and attaching price tags to merchandise.  ▪ Cashier ▪ Responsible for processing cash and card payments. ▪ Handles cash transactions between customer and retail store. ▪ Scan products, operate scanning equipment and fix scanning issues. ▪ Count money back to customer in an accurate and concise manner. ▪ Process receipts and in store coupons for customers. ▪ Process customer and staff discounts. Customer Service Associate   Savings Square – Tawar Mall (Qatar) 2019 – 2020     ▪ Sales Associate  ▪ Greeting customers who enter the shop. ▪ Assisting shoppers to find goods and products they are looking for. ▪ Stocking shelves with merchandise. ▪ Answering queries from customers. ▪ Restocking the shelves and keeping stocks up to date. 

Gulf driving school Qatar:Qatar Driving Licence 2023.  Emirates Driving School (UAE) 2017 ▪ UAE-wide Road network, landmarks and points of attraction. ▪ Maintaining service dates. ▪ Checking oil, tire pressure. ▪ Safety and defensive driving techniques in fog and sandstorms.  Nairobi Aviation College (Kenya) 2008-2010  ▪ Customer Service   ▪ Sales management ▪ Revenue Management ▪ Computer Studies. ▪ Front Office. ▪ Air cargo.