Katrina Angel Torres

A dedicated and results-oriented Sales Associate with seven years of invaluable experience in the dynamic and diverse market in the Middle East. My journey in retail has equipped me with a profound understanding of customer service excellence, sales strategies, and cashiering operations within fast-paced environment. Seeking to utilize my skills and expertise to drive revenue growth and contribute to the success of a forward-thinking company.

CASHIER/SALES ASSOCIATE
Arda Trading / AZADEA: Reserved             
Gulf Mall Branch
FEBRUARY 2015 – JUNE 2018
2015 – JUNE 2018
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements. Cross-sell products, introduce new ones and promote the use of gift cards.
• Rings up all sales on cash register, properly and accurately handling money, vouchers, gift cards and other types of payment received for the products sold. 
• Carry out sorting, wrapping currencies and counting. Responsible for balancing the money and check or credit card receipts against the daily total sales. Track transactions on balance sheets and report any discrepancies. Submit daily sales reports through company emails.
• Act as a communication source between the management and the customer and resolving the customer complains if there are any. Handle merchandise returns and exchanges.
• Participate in year-end inventory and cycle counts.

SALES ASSOCIATE / CASHIER
M. H. ALSHAYA INC.
AMERICAN EAGLE OUTFITTERS                 
The Dubai Mall
January 2011 – August 2014

• Provides prompt, courteous and outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. 
• Maintain an awareness of all promotions and advertisements.
• Rings up all sales on cash register, properly and accurately handling money, checks and other types of payment received for the products sold.
• Aid customers in locating merchandise and communicate customer requests to management.
• Performs house cleaning duties necessary to maintain store cleanliness and basic up keep and/or cleaning of all equipment in the store.
• Assist in processing and replenishing merchandise and monitoring floor stock and in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Performs all duties with minimal supervision.
 

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science in Food Technology 2005 – 2009