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I am a professional Customer Service Representative
with over 6 years experience in handling multi-national
clients. My unique professional experience stems from
years of providing excellent customer support, creative
problem solving and building customer loyalty.
Sectoral Center for Training, Tunisia 2011
H a n n i b a l U n i v e r s i t y , T u n i s i a 2 0 0 9
*Baccalaureate in Economics and Management
Team Leader Retail
Vodafone, QATAR 2018 - Present
-decision-making, coaching, mentoring, developing the team’s
skills and managing conflict.
- coaches members on achieving goals and developing necessary
skills that get results.
- developing team members’ performance, offering feedback and
demonstrating the desired skills and expected work ethic.
- Managing the shift & solving customer issues.
V o d a f o n e ( R e t a i l a d v i s o r ) , Q A T A R 2 0 1 6
-Organising sales visits.
-Demonstrating and presenting products.
-establishing new business.
-maintaining accurate records.
-attending trade exhibitions, conferences and meetings.
-reviewing sales performance.
- Make sure to achieve monthly or annual targets.
S a l e s R e p r e s e n t a t i v e
Peugeot Motors, Tunisia 2014
-Present, promote and sell products/services using solid
arguments to existing and prospective customers.
-Perform cost-benefit and needs analysis of existing/potential
customers to meet their needs.
-Expedite the resolution of customer problems and complaints to
-Achieve agreed upon sales targets and outcomes within