kilea musa

I am currently working as an Airport Representative for Crowne plaza and Holiday Inn Doha- The Business Park

1. Handling guest arrival with pick up request, and arrange the transportation. 
2. Assist with guest luggage as and when required. 
3. Give all hotel facilities information to the guest and assists them in to the car. 
4. Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel. 
5. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities. 
6. Stand by at the arrival terminal for every flight arrival. 
7. Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.8
. If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine. 
9. Escort the guest to the official car rental and deals with authorized car rental staff. 
10. Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.

 Front office operations