Lana Hladunets

Qualified English teacher

PROFESSIONAL EXPERIENCE

Qatar Airways, February 2018 – Present

Doha, Qatar 

Cabin Crew

• Providing safe and secure environment for customers and other crew onboard of the aircraft 
• Ensuring customers’ comfort at all times during the flight 
• Attending to any needs and requests of the customers onboard 
• Providing medical assistance to customers and other crew onboard of the aircraft when required 

Reach Out Academy, May 2016 – August 2017

Cairo, Egypt

Teacher of English for children and adults 

• Teaching all age groups of students
• Providing initial and recurrent trainings to new teachers
• Monitoring the quality of education provided 

Devellar Company, July 2014 – January 2016

Kiev, Ukraine

Customer Service and Quality Analyst

• Evaluating and improving quality of the services provided to the customers by the company 
• Managing and resolving problem cases 
• Preparing weekly/ monthly/ yearly reports for the board of management

A.B.C. Language Center, October 2013 – July 2014

Kiev, Ukraine

Teacher of English for children and adults 

• Teaching all age groups of students
• Providing English classes to corporate clients at their places of employment
• Monitoring and improving the level of knowledge of the students 

PERSONAL QULITIES

• Determined
• Dedicated
• Creative
• Initiative 

LANGUAGES

• Native: Ukrainian
• Russian: C 2 (Proficient)
• English:  C 1 (Advanced)

EDUCATION

Sumy State Pedagogical University, Foreign Languages Department, Specialist’s degree in English language and Foreign Literature (2008-2013)