mazen Al-Hoseen

Seeking a challenging career that will effectively utilize my experiences, education, training and determination. In addition, I have strong analytical skills, highly confident and work best under pressure to achieve tight deadlines. I have rendered good communication skills in both English and Arabic. I am a team player and can be a great asset to your organization.

Manager

Another Slider Restaurant:

📅 06/2019 – Present 📌 Doha – Qatar 2 Branches
- Increased revenue 25% by redesign menus, focusing on innovative promotional concepts, coached team members on up-selling strategies and improving customer service quality.
- Reduced restaurant's annual food and labor costs by 17% through sourcing better vendors, improving vendor relationships, effective inventory management, improving employee schedules and workflows to capitalize on individual strengths.
- Manage ordering of food, supplies, and beverages, and reduced food waste by implementing an inventory management program that tracks usage trends and prevent over ordering.
- Focus in Keep facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Create customer feedback system that helped to analyze their needs to develop and build menus and personalized events to ensure top-level customer service.

Manager

Toscana Sweets Shop:

📅 01/2020 - Present 📌 Doha – Qatar 3 Branches
- Developed various strategies to achieve all financial objectives and maintain profitability of facility, and monitor revenue and expenditure on daily, weekly and monthly basis to maximize profitability.
- Create numerous contests and promotions to increase sales, overall revenues and brand awareness.
- Ensure that all branches has accurate records and sufficient supplies by censorship on daily inventories of all shop products.
- Conducting performance reviews, employee performance, training and recruit and hire employees offering talent, charisma and experience to shop team.
- Handling and resolving customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Manager

Hawa Alkhaleej Arabic Restaurant:

📅 01/2017 - 04/2019 📌 Doha – Qatar
- Supervised a team of 30 employee, and utilized effective communication skills to motivate and provide coaching to build a positive work environment.
- Supervised all restaurant activities to ensure compliance to all company standards, and prepare various reports accurately within a timely manner.
- Maintained optimal level of sanitary procedures for all food handling and assure a neat and clean work environment.
- Responsible for food menu development by checking customer and employee feedback for any potential offers or amendments to the menu.

Manager Assistant

La Boca Argentinian Restaurant:

📅 05/2015 - 12/2016 📌 Doha – Qatar
- Managed the daily restaurant operations including supervising a team of 25 employees.
- Provide quality customer service, achieve sales and profit goals, and meet all food quality and safety regulations.
- Ensure customers are satisfied with every part of the dining experience beginning with initial greeting through order completion.
- Worked to develop and improve employee behaviors to ensure efficiency and excellent customer service.

• Bachelor in Business Administration, Tishreen University, Latakia 2012 – Syria.

•  ICDL Certificate from New Horizon Institute Damascus – Syria.

• Preparing to Manage Human Resources: an online non-credit course authorized by University of Minnesota and offered through Coursera