meryem harmouche

Administration, Marketing, communication and excellent customer service experience Admin and Customer Service Representative Lead with 10 years of experience in French and English Telecommunication companies. Where I Communicate and achieve yearly goals, deadlines to manager. Motivates team members and assesses performance with an excellent customer experience service. Also very good practice of Administrative job.

EXPERIENCE

 PA/BUSINESS MANAGER FOR CUSTOMER OPERATIONS DIRECTOR VODAFONE QATAR (2015 - 2020) -

 Undertaking daily administrative tasks to ensure the functionality and coordination of the department activities - Managing diaries and organizing meetings and appointments - Booking and arranging travel, transport and accommodation for business trips - Attending meetings with director to take notes or dictation or - Providing general assistance during presentations: {Prepare all the operations director presentations, good understanding of office management and Marketing principles (from previous university studies) Exquisite communication and people skills}.

ADMIN AND CUSTOMER REPRESENTATIVE LEAD VODAFONE, QATAR (2009 - 2015)

 - Supporting team manager and performs management duties when manager is absent or out of office - Communicating deadlines goals to team members and making sure we are achieving the set goals Generating revenue, saving time to customers, improving process, hitting targets - Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints - Supervising opening and closing of the store at the appropriate time - Delivering world class customer experience - Handling complaints efficiently and addressing them to the right concerned parties for resolving - Continuous follow up with customers until their issues are solved.

CUSTOMER SERVICE CALL CENTER GURU NEUF TELECOM (FRENCH TELECOMMUNICATION COMPANY) (2007 - 2009)

 - Responding to all customers’ inquiries efficiently like policies, price and product details - Collaborating with other departments to respond to customer questions - Handled all escalating calls proactively - Trained on troubleshooting for customer's issues - Employee of the month for best customer service.

MARKETING COORDINATOR INNOV8 / DOHA / Jan 2022 - Jun 2022 

• Organize and implement administrative systems and procedures. and perform necessary support duties (prepare a business plan specific to the targeted Market, contacting potential customers and suggesting them our products )

• Serve as a principal source of information to the team.

• Prepare and maintain department’s records( documents, books, paper, electronic records, photographs, videos, sound recordings,  databases, and other data compilations that are used for multiple purposes)

• Maintain a positive relationship with all guests, vendors, colleagues and global sales Network.

• Ability to prioritize work in an environment with multiple interest.

• Ability to handle complex and confidential information with discretion.

ACQUIRED SKILLS COMPUTER SKILLS :

Excel, Word, PP efficient WORLD CLASS CUSTOMER SERVICE 10 years advanced experience COMMUNICATION SKILLS Arabic, English, and French Fluent both written and verbal *Ability to learn new products and tools

EDUCATION BA DEGREE - MARKETING MANAGEMENT COMMERCE INSITUT FOR APPLIED ENGINEERING, RABAT, MOROCCO (2001 - 2005) 

- Training courses in Marketing Management - International Commerce and Human Resources - Thesis - Survey on elaborating the best communication strategy targeting German touristic Market in Agadir-- conducting Market Research and analyzing consumer-rating reports / questionnaires using SPSS - Employing Marketing analytics techniques to gather important data (social media, web analytics, rankings etc...). 

LITERATURE AND HUMAN SCIENCE UNIVERSITY OF LANGUAGES, RABAT, MOROCCO (1998 - 2000) - Contemporary Languages - English Literature.