Mohammed Alfadel

Technical support engineer with extensive technical experience to provide technical solutions. Expert at IT 
support and desktop support and customer services. Very good use of operating systems and Excellent 
knowledge about IT feild operations and office.

Technical Support Engineer at Arabian Computer Company - Khartoum, Sudan | Sep 2021 – May 2023.
 Installed and maintained, UPS devices, desktops, photocopiers, Printers and circuites boards. And 
Setting up operating systems (e.g., windows, Linux).
 Assisted to implement engineering projects (e.g., Networking, Data Centers) and CCTV systems.
 Supervised engineering projects and site survey’s for installations and maintenance projects.
 Supervised testing operations for technology products and devices to guarantee their quality.
 Delivered high-quality customer services, and prepare necessary data sheets and company Ideal 
proposals and offers for clients to meet their needs.
Technical Support, Freelancer (Part-Time) | Feb 2019 – Sep 2021.
 Offered on-demand comprehensive technical support and troubleshooting services.
 Performed inclusive troubleshooting to PCs, laptops and smart Technology device’s (Software and 
Hardware), however providing technical solutions.
 Carried out outsource services (Projects assisting) and Delivered high-quality customer services.

Bachelor’s Degree (Honours) in Electronics Engineering, Major in Computer - Garden City University.