Mukhtar Nurein

Union Medical, Sudan

2014 - 2015 as a Biomedical Engineer (service engineer)

Responsibilities:

• Install, maintain, and repair theater equipment, hospital beds, and emergency room devices.
• Dismantle and troubleshoot medical equipment to ensure proper functioning and safety.
• Conduct regular inspections and preventative maintenance to minimize downtime.
• Collaborate with healthcare professionals to address equipment-related concerns.
• Ensure compliance with safety standards and regulatory requirements.
• Provide technical support and training to medical staff on the proper use of equipment.
• Keep detailed records of maintenance and repair activities for audit and compliance purposes.

National Al-RibatUniversity Hospital, Sudan

2013 - 2014 as a Biomedical (service Engineer)

Responsibilities:  

• Install, maintain, and repair theater equipment, hospital beds, and emergency room equipment.
• Dismantle and troubleshoot medical devices to ensure proper functionality and safety.
• Perform routine inspections and preventive maintenance to prevent equipment failures.
• Collaborate with medical teams to resolve equipment-related issues promptly.
• Ensure all equipment meets safety standards and regulatory compliance.
• Document maintenance and repair activities accurately for audit purposes.

Solutions for services and health care, Qatar

2015 – 2020 (Senior Service Engineer)

•  Install, maintain, and repair theater equipment, hospital beds, and emergency room
• devices.
•  Dismantle and troubleshoot medical equipment to ensure proper functioning and safety.
•  Conduct regular inspections and preventative maintenance to minimize downtime.
• Collaborate with healthcare professionals to address equipment-related concerns.
•  Ensure compliance with safety standards and regulatory requirements.
• Provide technical support and training to medical staff on the proper use of equipment.
• Keep detailed records of maintenance and repair activities for audit and compliance
  • Install, maintain, and repair theater equipment, hospital beds, and emergency room devices.

                            purposes.

                 Mazaya Medical Trading, Qatar

                            2020 to 2022  (Senior Service Engineer & Assistant of the Service Manager)

• Dismantle and troubleshoot medical equipment to ensure proper functioning and safety.
• Conduct regular inspections and preventative maintenance to minimize downtime.
• Collaborate with healthcare professionals to address equipment-related concerns.
• Ensure compliance with safety standards and regulatory requirements.
• Provide technical support and training to medical staff on the proper use of equipment.
• Keep detailed records of maintenance and repair activities for audit and compliance purposes.

               2023 to 2024 (Engineering & Service Manager)

• Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
• Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
• Developing and implementing service strategies to enhance customer experience and meet service objectives.
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
• Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving. 

(2013) - University of Science and Technology, Sudan

• B.Sc. (Honors)Medical Engineering

(2014) - Biomedical and Scientific TrainingCenter, Egypt

• Intensive Care Unit (I.C.U.)
• Anesthesia Machine

(2014) – Egyptian Biomedical Engineering Group, Egypt

• Electric Fundamental
• Electronics Devicesand Circuits
• Operational Amplifier and Application

                               (2016) – Olympus Trainingcenter, Surgical Imaging:

•  In-depth training in advanced imaging techniques used during surgical procedures.
• Gynecology: Comprehensive training in gynecological surgical equipment techniques.
• ENT (Ear, Nose, and Throat): Focused training on ENT surgical systems and technologies.
• Laparoscopy: Expertise in laparoscopic techniques and equipment integration.
• Urology: Specialized training in urological surgical systems and procedures.
• System Integration: Training in the integration of various biomedical systems for optimized performance.
• Reprocessing: Knowledgeable in the reprocessing and maintenance protocols for                  surgical instruments and equipment.

1. Trump Training, Qatar 

• Anesthesia Pendant TRUPORT 7500:

Specialized training in the operation, maintenance, and troubleshooting of the TRUPORT 7500 anesthesia pendant.

• Surgical Pendant TRUPORT 7500:

 Advanced training in the functionality and integration of the TRUPORT 7500 surgical pendant.

• Surgical Table TRUsystem™ 7500:

 In-depth training in the setup, operation, and servicing of the TRUsystem™ 7500 surgical table.

(2016)- Stark Strom Training, UK,

•  IPS Panels (Isolated Power Supply): 

Comprehensive training in the installation, operation, and maintenance of isolated power supply systems for enhanced safety and performance.

• ETCP (Touch Control Panel): 

Specialized training in the use, configuration, and troubleshooting of touch control panels for streamlined equipment management.

(2016) – Eschmann Training Center, UK 

• Surgical Table Service Training:

      Extensive training in the servicing, maintenance, and troubleshooting of advanced surgical tables, including the T20a+ model, with a focus on the T30a+ model.

• Electra-surgical Unit Service Training:

Specialized training in the operation, maintenance, and repair of Electra-surgical units, 

(2020) – Ewac Medical, Netherlands

Specialized training in the ,construction, use, configuration, and troubleshooting of Hydrotherapy pools for streamlined equipment management.

(2023) - CFM (Certified Facility Manager) Qatar 

(2024) - (Leadership & Management Skills for Business Managing) Qatar