Nithinsha Kaleel

Motivated IT support professional with a BCA and one year of experience in IT support and administration.
Skilled in troubleshooting, and optimizing system performance using big data analytics tools, and cloud
computing technologies. Strong communicator, able to simplify technical concepts for cross-functional teams.
Committed to continuous learning and delivering solutions that drive business success

IT System Administrator: Socotra seafoods – Dubai, UAE Dec 2022 – June 2024
• System Installation and Configuration: Install, configure, and maintain hardware, software, and
networking components, ensuring optimal system performance.
• Server Management: Manage and maintain servers, including updates, security patches, and backups,
while ensuring high availability and performance.
• Network Management: Monitor and manage the organization’s network, including firewalls, routers,
switches, and other networking equipment to ensure smooth communication.
• Troubleshooting and Support: Diagnose and resolve technical issues related to software, hardware, and
network systems, providing timely solutions to minimize downtime.
• Backup and Recovery: Implement regular data backup processes and ensure quick recovery options are
available in case of system failure.
• System Monitoring: Continuously monitor system performance, log files, and network activity to ensure
the smooth functioning of IT infrastructure.
• Documentation: Maintain thorough documentation of configurations, processes, troubleshooting steps,
and system upgrades for future reference.

Bachelors of Computer Application (Big data analytics and cloud computing) Apr 2019 – Nov 2022
Yenepoya Institute of Arts Science Commerce and Management, Mangalore
Higher Secondary Jun 2017 – Mar 2018
Sir Syed English School, Kerala