Noura Yousfi

Professional Guest Relations Agent / Front Office Agent with over 4 years of experience in international and luxury hotel environments. Proven ability to deliver exceptional guest service, manage front desk operations, and handle guest concerns with professionalism and discretion. Strong knowledge of Opera Cloud PMS, hospitality standards, and multicultural guest relations. Committed to maintaining brand standards and creating positive guest experiences.

Professional Guest Relations Agent / Front Office Agent with over 4 years of experience in international and luxury hotel environments. Proven ability to deliver exceptional guest service, manage front desk operations, and handle guest concerns with professionalism and discretion. Strong knowledge of Opera Cloud PMS, hospitality standards, and multicultural guest relations. Committed to maintaining brand standards and creating positive guest experiences.

Master’s Degree in Computer Science & Multimedia
Higher Institute of Computing & Multimedia, Sfax
September 2018 – June 2020

Bachelor’s Degree in Business IT & Multimedia
Higher Institute of Management of Gabès
September 2015 – June 2018

Bachelor’s Degree in Computer Science
Sidi Bouzid Secondary School – Computer Science Track
September 2014 – June 2015