Rakesh Khaitan

IT Operation Engineer Immediately Available (Experienced in GCC UAE, Qatar | Infrastructure Managed Network Services Operation, NOC, SOC, MSP and IT Support Operation)

Currently, as a Support Center Analyst at eSentire, I collaborate with internal teams to resolve technical issues and ensure customer satisfaction. My expertise in managing Cisco routers, switches, firewalls, and SEIM tools like IBM Qradar and ArcSight has equipped me to handle advanced troubleshooting and in-depth analysis, as required by Halcyon. Additionally, my experience in preparing incident reports and managing data center access aligns with the role's responsibilities.

• EC-Council Certified SOC Analyst | CSA  
• CISA (Certified Information System Auditor)
• Certified IBM Security QRadar SIEM V7.2.6 Associate Analyst 
• Microsoft Certified Azure Security Engineer Associate. 
• ISACA Certified CSXF Cybersecurity Fundamentals Certificate    
• ITIL Foundation. 
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE)

EDUCATION

 Master of Science (M.Sc.), Computer Science in 2005 with 67%. 

(UAE MOFA Attested)