RIKAZ FAREED

At my current company, The Maintainers as a CAFM Specialist, I am valued by the Project Director and his staff as a critical support pillar for the team—keeping meetings, CAFM System managing (sap/Concept evolution), and  organized at all administration work. I have spearheaded the effort to “go digital” for almost all planning and paperwork, increasing office efficiency. Allow me to highlight bullet points from my resume that I believe demonstrate why I am the perfect candidate for this position:

• Trained four CAFM Operators during a period of company expansion, ensuring that they pay explicit attention to company policies and minute details
• Maintained utmost discretion when dealing with sensitive topics
• Typed documents such as correspondence, drafts, memos, and emails, and prepared reports for management.
• Having 5 years for sales experience, work as store manager retail sector.
• Work as a project coordinator. Dealing multi project in water proofing field.

The Maintainers - CAFM SPECIALIST/ ADMIN - January 2021 – up to Date.

• Lead the CAFM Systems user group to discuss current systems issues and seek input from users regarding ongoing development of the system, playing a pro-active role in the development of the system as required.
• Liaise with building contractors to follow through on approved work and ensure work is closed out.
• Responsible for the successful delivery and operation of the CAFM system. 
• Plan and lead the CAFM Management Integration, project managing the CAFM service provider ensuring all the deliverables and KPI’s are met.
• Ensure quality information is delivered to users, Site Management Managers & Senior Management teams through a range of reports and other media in accordance with departmental timetables or users’ s requirement.
• Ensure the work orders are closed out on the CAFM system. Monitor, schedule and assist the FM Managers in ensuring all PPM is closed out.
• To assist in identifying the systems training needs and requirements of users and the provision of this through both formal and informal training, liaising with external expert providers as appropriate.
• Regular review and update/design of training materials and documentation. To liaise with all members of Staff and Contractors in arranging training/ familiarization sessions.
• Preparation of reports for senior management attention outlining any issues across the site.
• Provide compliance and non-compliance status updates via CAFM system on FM Contractors performance on a weekly/monthly and as required basis.
• Ensure CAFM is utilized to its maximum capacity such as: Asset Management, Building and Locations, Contracts PPMS.
• Ensure CAFM system effectively manages and stores appropriate contract data.

ELEGANCIA FACILITY MANAGEMENT – (QATAR) CAFM ADMIN/ SUPERVISOR - May 2019 - December 2020 .

• Answers incoming customer telephone calls in a courteous and professional manner.
• Assists customer / end users with questions on product installation, usage, and implementation. Responds to investigate customer / end user inquires, concerns, and issues via phone, email in a timely and courteous manner.
•  Manage day-to-day operational aspects of FM Contractors responsibilities via CAFM system and ensure compliance with Key Performance Indicators (KPI’s) including response and resolution times. 
• Ensure proper uptime for PDA devices used for conducting preventive and reactive maintenance requests
• Follows up non-closed work orders.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Ensure MEP workflow processes are tracked, monitored, and implemented on a continuous basis
• Monitor all PM / CM activities to ensure all the works are completed in accordance
• Full coordination with the Operations Department in administrative tasks: Prepare reports, takes minutes of meeting, and follows up PE or FM in day-to-day operations in coordination with Operations and Project Director
• Performs other duties as assigned by CAFM Engineer.
• Updating support documentation.‎
• Carryout weekly and monthly regular ‎surveys

Miracle Reliable Sealants PVT Ltd. (MR. SEAL) – (Srilanka) Project Control Coordinator - May 2018 - March 2019 .

• Monitoring the Contractor activities and allocating responsibilities.
• Preparing quotations for the Clients after the site visit.
• Participating in marketing Campaign during exhibition and commercial activities.
• Reporting to management to the progress of the projects.
• Monitor and tracking project progress and handle any issues that arise
• Analyzing task changes within the contract statement of work and new commitments to the customer.
• Create and maintain comprehensive project documentation, plans and reports.

Dialog Axiata PLC -(Srilanka) -  Q A (Quality Assurance) BPO - May 2017 - March 2018.

• Monitoring Calls
• Assess agent performance.
• Monitoring Trends.
• Helps prevent “shifting the problem” where the solution removes.
• Perform mock calls with new hires post training to determine reediness for moving into support.
• Use Call center tools to gather data and analyses trends or patterns affecting quality.
• Collaborate with quality team members to identify and streamline process and implement process standards that enhance service delivery and the customer experience.
• Trainings and Development to achieve various objective of business.

NTDE Group - (UAE) -  Store Manager (Retail)- September 2012 - March 2017.

• Compliance with Company Policies.
• Exceeding sales targets.
• Maintain Visual Impact of Store through effective merchandising as per brand principles.
• Disciplining and counseling
• Consistently maintaining the Brand Standards
• Complying with Stock Inventory (Reordering, receiving, Transfer, Returns).
• Maintaining Proper Stock balancing to benefit store/brand.
• Increase Customer Loyalty and increase.
• Training and Development to achieve various objective of business.
• Coordination with Internal Auditors.
• Monitoring Administration works
• Controlling the cash floats of store (Sale Cash, Float cash, petty cash etc.).
• Timely submitting reports and information to Accounts Department.

Successfully passed ordinary level examination, Rajasingha National College.