rim hiyabu

Seeking a position in a Multinational or well established company, where I can expand and develop my experiences and contribute towards the success of the organization , I am a dynamic , self – driven professional with diverse experience, strong organizational skills, customer service and  communication skills with the ability to independently plan and direct business affairs. Trusted  advisor, liaison, and assistant

• Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. 

• Monitors or reviews calls or other correspondence between representatives and customers. • Collects data and prepares reports on customer complaints and inquiries.  • Prepares monthly reports summarizing the assigned customer service teams performance.  • Prepares knowledge-based documents such as summaries and responses to frequently asked  questions.  

• Identifies opportunities to update or improve customer service procedures and makes  recommendations to the Director of Customer Service or other appropriate staff.  • Assists with budget preparation for the Customer Service department.  

• Performs other related duties as assigned. 

Diploma in Computer maintenance from Arena International Computer & Technology
• Diploma in Peachtree Accounting and Basic Accounting Principles from Discovery Computer center.
• Diploma in Fine Arts from Eritrean Institute of Technology (E.I.T).