SALAH ALDEN RAMADAN

A software engineer who offers a strong foundation in software engineering and programming principles across multiple platforms. 

Experienced in object-oriented programming, developing, testing and debugging codes; designing interfaces and administering systems and networks. 

Practical knowledge about software sales and marketing. Accomplished and growth-focused with over 5 years of sales experience. Equipped a steadfast commitment to customer service excellence, maximize customer satisfaction, achieve and exceed sales goals and increase business revenue. Possess superb abilities to develop and maintain a high level of product knowledge to persuasively promote them to existing and potential customers. 

Always work on self-development by deepening in areas of work or learning new areas

IT Technical Supervisor Office Gulf - Qatar | Mar 2021 - Present A company specialize in the sale of furniture and IT equipment through tenders and the implementation of projects for government institutions, hotels, homes and restaurants

User administration (setup and maintaining account) Maintain system Verify that peripherals are working properly Quickly arrange repair for hardware in occasion of hardware failure monitor system performance Create a backup and recover policy monitor network communication Supervise the ERP system(Microsoft Dynamic GP 2014 & Odoo) and perform all operations on it Implementation and installation of projects and supervise the work of the installation team Accountable for productivity and effectiveness and the first source for resolving technical issues Maintain current knowledge of IT trends that provides 24/7 hour support as specified by client needs Meticulously identify and rectify technical errors with machines, systems, computers, sound and video equipments. Compose, review, and manage documents for employee training and customer information. Complete appropriate paperwork, documentation, and system entry without errors Act upon and offer constructive criticism of troubleshooting methods

Sales Manager / Technical Manager Ramadan MTA - Syria | 2020 – 2021 Agents for several international companies specialized in the manufacture of CNC machines

Communicate with agents to determine the appropriate specifications for customer requirements Establish full-scale sales operation duties include developing database systems and developing sales and marketing strategies Implement strategic marketing and sales goals, and lead a team of 11 technical and sales staff Expand the marketing reach of older consumer products into digital and online platforms Set a schedule and arrange all logistical matters from the date of the purchase order to the date of installation of the machine at the customer's site Work with the maintenance team to solve software and technical problems Offer consumer goods packages to corporate and clients Meet with clients every quarter to update or renew contract services Visit corporate client offices to offer latest products Build a good relationships with clients to maintain sales goals and develop an efficient and effective marketing skills

BACHELOR OF SOFTWARE ENGINEERING - DAMASCUS UNIVERSITY, SYRIA

MACHINE LEARNING COURSE - HIGHER INSTITUTE OF SCIENCE & TECHNOLOGY, SYRIA