Samson Kiseka

Aviation X-ray Security Screener

خدمة العملاء / دعم

Doha, بَلَدِيَّة اَلدَّوْحَة

الخدمات المقدمة

An organised and adaptable team player with the capacity to earn and win the trust of others. Imaginative, creative, and always takes a flexible and practical approach to work. Willing to undertake any necessary further training. A results driven, as well as people oriented, self-motivated and resourceful officer with a proven ability to develop and strengthen teams in order to maximise organisational performance and efficiency. I am looking to move up to the next phase of my career and feel that I have gained enough experience to date to be able to accomplish this. I have excellent communication skills both orally and verbally and pay greater attention to detail in my work. I am dedicated and keen to learn new skills to improve any experience for the benefit of the organization that I work for. I am a very motivated person who is very keen to have a successful career. Seeking a challenging role in a large company to develop and gain further skills.

Front office agent

X-ray security screener

Reservation agent

السعر التقريبي: 75 ر.ق لكل ساعة

الخبرة

2017 to date
X-ray Security Screener, Hamad International Airport Qatar
I am responsible for access control management, detection of prohibited items from passenger baggages, prevention of entry of prohibited items into the aircraft, conducting ETD traces on selected passengers and their baggages, protection of people’s lives and properties, offering basic first aid and CPR in cases of emergencies, report writing, customer service, vigilance and crime deterrence, Fire warden/Marshal/Fire prevention.

2015 - 2017
Reservation agent, Nob View Hotel, Kampala - Uganda
Duties performed:
Assist to make all room reservations and ensure maximized room revenue for all and ensure all reservation details are up to date in the system.
Assist to book and block all rooms according to the required standards to manage special reservations and discounts.
Analyze all guest and travel agent requirement through telephone and email and recommend suitable options for all customers.
Answer all in-coming call with courtesy and ensure efficient resolution to all guest inquires to various services and operations.
Coordinating with the sales department and manage communication for group bookings.
Maintain all reservation calendars for the hotel and inform operation staff.
Manage all mails from guests and ensure response and completion of guest requests

2011 - 2015
Front office agent, Jevine Hotel Rubaga, Kampala - Uganda
Duties Performed:
Making reservations for guests.
Making daily sales reports and audit at the end of the day.
Doing all backups to ensure a smooth flow during rush hours.
Making receipts and tax invoices.
Doing check-in, checkouts, picking guest calls.
Excellent suggestive selling skills to hit target for walk-ins.
Carrying out suggestive selling at all times to increase sales and the average transaction values.
Coordinating with other departments to ensure customer satisfaction.
Assigning rooms and event location to guests.
Doing follow up, responding to customer feedback and complaints.
Data entry into the system during reservations.

التعليم

2012 – 2016 - Bachelor's degree of Arts in Arts
Kyambogo University (KYU) – Uganda.
2007 – 2009 - Uganda Advanced Certificate of Education
St. Kizito Secondary School Bugolobi - Kampala, Uganda.
2004 – 2007 - Uganda Certificate of Education
St. Kizito Secondary School Bugolobi - Kampala, Ugan