Samuel Gobayanga

Proficient hotelier with over 7 year’s history in delivering exceptional services in the hospitality industry serving in different departments like concierge, housekeeping, stewarding and food and beverage. Serving a wide range of hotels starting from 2 star to 5 star hotels in Kampala- Uganda, Dubai-United Arab Emirates and Qatar – Doha.

Food and Beverage Supervisor.
Aleph Doha Residences Curio Collection by Hilton - Doha
Jun 2017– Present 

Responsibilities:
• Screening, interviewing, hiring and training restaurant staff.
• Daily and weekly alcohol stock taking in all food and beverage outlets.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Finding quick and lasting solutions to customer complaints in a professional manners.
• Ensuring grooming standards are met by the teams in all Food and beverage outlets.
• Monitor and ensure completion of orders, administer all maintenance projects plus communication with engineering staff for all repairs.
• Manage and administer supply of linen cloths and uniform to staff members for cleaning rooms and other private suits.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
 

Senior Barista/Bartender.
The Ritz Carlton Dubai
May 2015 – April 2017

Responsibilities:
•Preparing and serving hot and cold drinks such as coffee, tea, and artisan and specialty beverages.
•Train junior baristas and other waiting staff about coffee based drinks and other beverages on the menu.
•Describing menu items and suggesting products to customers.
• Maintain inventory by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies for the bar.
•Preparing and serving different cocktails for guests in bar.
• Suggestive selling and recommending of various alcoholic beverages to ensure increased income in bar.
 

Waiter/ In Room Dinning server.
Skyz Hotel by Marriot – Kampala Uganda
January 2013 – March 2015

Responsibilities:
 Preparing tables for meals, and setting up items like linen, silverware, and glassware.
 Welcoming and escorting Patrons to their tables.
 Presenting menus to Patrons and answering questions about menu items, daily specialties and making recommendations upon request.
 Writing Patrons' food and beverage orders and  entering them into the computer for transmittal to kitchen staff
 Ensures the highest levels of service & courtesy are provided to all guests
 Ensures & maintain an effective link between the kitchen & service areas
 Consistently monitor the quality of food & beverages being served
 Provide specialist advice to guests & colleagues on food & beverage items
 Ensuring safety and healthy procedures
 Serving food, beverages to patrons or serving specialty dishes at tables as required
 Preparing bills that itemize and total meal costs and sales taxes
 Ensure Cleanliness of tables and counters after Patrons have finished dining
  Follow all safety and sanitation policies 
 Other duties as assigned 
 

Bachelor of Science in Statistics from 2013- 2015 at Makerere University.

Certificate in Hotel and management in 2015 at YMCA INSTITUTE