Sereen Abouhassanein

Under family sponsorship
Born in Qatar

ACADEMIC RECORDS ASSISTANT (STUDENT RECORDS DEPARTMENT), NORTHWESTERN UNIVERSITY IN QATAR
April 10th 2022 – October 10th 2022
• Maintaining the Student Records mailbox regularly.
• The first point of contact for releasing all outgoing documents to students and graduates such as transcripts, enrollment letters and graduation packages.
• Responsible for scanning documents into Etrieve and accurate filing of all documents.
• Receiving and preparing enrollment and graduation verification requests regularly.
• Assisting in updating the database in capturing data of NUQ students/alumni accurately so that the reports can be generated to suit the operational needs of the institutions.
• Providing administrative support for the records office by preparing forms, reports, and other correspondence relevant to the students.
• Collecting, organizing, and processing information on courses/class schedules and recording all course descriptions on SES.
• Recording all room assignments on outlook and manage adhoc room bookings.

ADMINSTRATIVE ASSISTANT (STUDENT AND ENROLLMENT SERVICES DEPARTMENT), UNIVERISTY OF CALGARY IN QATAR
September 1st 2019 – March 31st 2022
• Serving as receptionist in the Student Services department and directs in-person and telephone inquiries.
• Providing secretarial support (typing, proofreading, translating, editing and formatting documents).
• Providing one-on-one application assistance for prospective students.
• Managing applications and student documentation, creating physical files, and entering new/updated data on the system.
• Assisting the Admission Officer with reviewing and evaluating local school applications to determine if they can be considered for enrollment.
• Arranging and invigilating English test for applicants.
• Data entry of students’ information and retrieving them by using PeopleSoft, SharePoint and SMS Ooredoo systems as directed.
• Responsible for Student and Enrollment Services mailbox.
• Work as a moderator for distributing emails to all UCQ students by using ucqallstudents-L Moderator Authentication.
• Generating attendance report and transcript to current students and sponsors/institutions by using People Soft IBM Cognos in each end of month/semester.
• Responsible for alumni, current student and insurance lists.
• Booking and completing service requests for all classrooms and meeting rooms.
• Scheduling classroom space based on the teaching timetable provided, in addition to final exams.
• Assisting in organizing events like: Orientation Day, Open house, Convocation, Awards Night, and other student events.
• Editing and translating marketing press, social media posts, university advertisement videos and other departments’ documents.
• Printing student, faculty, and staff ID cards.
• Ensuring office supplies are maintained.

RECEPTIONIST/ PROSPECTIVE STUDENT ADVISOR (STUDENT AND ENROLLMENT SERVICES DEPARTMENT), UNIVERISYT OF CALGARY IN QATAR
May 6 ,2018 – August 28 ,2019
• Welcoming (in person or on the phone) prospective students, current students, faculty, and the general public, relaying accurate information and directing to the appropriate person or resource.
• Providing basic information to prospective students about UCQ and the programs of study and refer prospective students to Student Services for detailed information.
• Support the Student Services Office with administrative and clerical tasks including the creation and distribution of correspondence and informational materials, including mailout.
• Assist with recruitment and other university events such as open house and orientation.
• Perform general office duties including filing; mail/fax distribution; photocopying; and receiving/sending courier shipments (DHL).
• Seeks out or takes on new or temporary responsibilities as and when they arise such as data entry, booking classrooms and meeting rooms, translating, planning and organizing events.
• Maintains the appearance of front area to ensure guests have a positive first impression.

Graduated from Qatar University Fall 2016
Major: English/ Literature
Minor: Translation