Shane Macaya

Extensive experience and skills in a large Database content and Data manipulation tools. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Accurate, efficient and productive with strong organizational technical and analytical skills.

Group HR - Staff Relations Officer UrbaCon Trading & Contracting
Power International Holding (Baladna Food and Industries, Aura Group, Radiant Engineering, IDCC Extraco, Gabro Mix, Assets Property Management, Assets Real Estate)
Power International Industries (Elegancia, Marine Master, Zebrano, Marble Stone, Union Iron Steel-UAE, Steel Master, Palmera)
Qatar
June 2014 – January 2018
Perform professional administrative functions in various personnel policies that affect people at work such as work conditions, performance management, equal opportunities, grievance procedures and attendance management to ensure effective employee relations service and encourage harmonious industrial relations in the organization.
Manages sensitive and confidential matters such as employee relations, organizational changes, and protects the security of information, data and files. Assure all aspects of employee relations and Company policies are administered fairly and consistently. Handling high volume of work during peak periods such as new projects, new business and company merger.
AMOS Technical Coordinator Operations & Systems Support Royal Caribbean Cruises, Ltd. Philippines
July 2012 - Jun 2014
Incumbent responsible for supporting the designs, policies, practices, and procedures that properly manage the full s

Sales Officer / Customer Service /Baladna Food and Industries
Qatar
January 2018 – present
Sustaining long-lasting relationships with customers.
Trains newly hired sales employees.
Preparing accurate sales reports for Retail and HORECA.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Responsible in creating requests for all Sales departments employees and escalating complex issues relevant departments as needed.
Collaborate with colleagues in many different sectors – Supply Chains (Procurements, Outbound and Inbound Sales).
Maintains relationships with customers or business partners to inform them of new products or services, discounts or product recalls
Negotiate prices and terms and prepare sales agreements

Bachelor Degree in Information Technology