Shilmy Yoosuf

Experienced IT professional with 12+ years in application support, ERP system implementation, e-commerce solutions, web management, and IT project management. Demonstrated expertise in delivering end-to-end ERP deployments, managing high-availability enterprise systems, and leading cross-functional teams using Agile and Waterfall methodologies. Skilled in incident management, root cause analysis (RCA), business process optimization, data migration, and vendor management. Proficient in integrating e-commerce platforms, optimizing SEO, UX, and ensuring IT governance compliance. Adept at collaborating with stakeholders to streamline operations, improve workflows, and enhance system functionality. Strong communicator with excellent leadership, problem-solving, and project delivery skills. Committed to driving business success through innovative technology solutions, enhancing organizational efficiency, and delivering exceptional user support.

I am an experienced IT professional with over 12 years of expertise in application support, ERP and e-commerce systems, project management, and web development. I have successfully managed and delivered complex software and web projects across industries, including hospitality, retail, and enterprise services. My background includes ERP implementation, system integration, business analysis, and cross-functional team leadership. I have a proven ability to align technology solutions with business goals, enhance operational efficiency, and ensure stakeholder satisfaction. My technical skill set spans application troubleshooting, Agile and Scrum methodologies, cloud-based platforms, and a wide range of digital tools and technologies

I hold a B.Sc. (Hons) in Information Technology from Middlesex University UK, completed at ICBT Sri Lanka, where I graduated with Upper Second-Class Honors. Prior to that, I earned a BTEC Level 5 HND Diploma in Computing from Pearson (Edexcel) with a Merit grade, and a Diploma in ICT from Staffordshire University UK through APIIT.