Thusitha Raigam Koralage

Results-driven travel professional with over 11 years of experience in the aviation industry. Skilled in booking complex international itineraries, applying travel policies, and providing excellent customer service. Adept at using Sabre, Concur, and other travel systems. Known for getting things done on time and collaborating effectively across teams. I am seeking to leverage my skills and experience to be a top performer for the Travel Department.
Key Skills and Expertise
VIP Travel Management: Extensive experience providing seamless, premium travel experiences for high-profile individuals and corporate clients. Deep knowledge of travel management company (TMC) best practice
Utilizing reservation systems like Sabre, Galileo, and Amadeus. Applying travel policies and processes.
Complex international itinerary booking.
Customer service and complaint resolution.
Multitasking and data accuracy.
Influencing customers and team collaboration.

Reading for Master of Business Administrations
University of the West of England, UK
Diploma, Marketing Management with a merit pass
Year 2011 - ICBT Colombo Campus - Colombo 04, Sri Lanka
G. C. E. Advance level and G.C. E. Ordinary level
Airline Crew Scheduler/Crew Planner
SriLankan Airlines, Airlines Center, Katunayake, Sri Lanka. January 2013 – June 2016
Developed impeccable crew schedule for high- profile Heads of Commonwealth Conference with zero delays.
Resolved irregular operations and disruptions while maintaining on-time performance standards.
Tracked attendance, leaves, and training to optimize manpower allocation and scheduling Develop monthly duty schedules for 700+ flight/cabin crew members ensuring optimal coverage and compliance with regulations. Analyze historical crew usage data to produce accurate staffing forecasts, reducing standby crew costs by 10%.
Spearheaded communication improvements that increased crew satisfaction scores to over 90%.
Collaborated cross-functionally to improve crew onboarding and training programs.
Airport Service Agent
SriLankan Airlines, Airlines Center, Katunayake, Sri Lanka. August 2010 – January 2013
Assisted passengers with baggage pickup and resolved issues related to delayed, lost, or damaged items.
Responded to passenger concerns in person and over the phone.
Traced lost passenger items using the "world- tracer" system.
Year 2009 & 2006 - St. Sebastian's College - Uyana, Moratuwa, Sri Lanka