Zubair Ahamed

Handled International customers / Store Management / Retail Operation management / Excellent Customer Service skills / Proactive in store planning skills/  Leadership Exceptional Negotiation skills / Knowledge of Supply chain management / Organization skills / Strong passion in retail operations

Major job role as a Store Manager in 7- Eleven ( California ,U.S.A) 2014 - 2019 :

Customer service and interact with customers who have an issue or need high-level support with a purchase,

Seek ways to better promote the store, the product line and service within the store,

Excellent dealing efficiency with guest, 

Facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep, include communicating with vendors about inventory orders, scheduling employee shifts and training new employees,

Supervise, train, and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions,

Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles,

Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure  

Maximum efficiency in meeting sales goals,

Implement cross-training of employees and Assistant Managers to always maintain productivity,

Manage all controllable costs with a view to maintaining profitability,

Ensure the store always remains clean and presentable,

Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service,

Promote 7-Eleven to our guests and community, Maximize sales and profits,

Identify and resolve sales obstacles,

Implement and facilitate store operations, merchandising, and marketing campaigns,

Manage customer feedback and enquiries to ensure customer satisfaction,

Responsible for ordering, receiving, inventory, and cash control of the store,

Also Train staff exclusively for CUSTOMER FIRST MIND SET,

Ensure safety and health practices and procedures are adhered to at the workplace,

Perform other job-related duties as and when requested by Superior,

Bachelor Degree in Corporate Finance and Buisness