AssociateCustomer CareDrMoopens Aster Hospital - Al Wakrah, دولة قطر - Malabar Group

وصف

• Help in Registration form and Insurance form completionprocess
• Assist patients to complete all necessary formsand documentation including medical insurance
• Ask aboutproblem of the patient and refer to the concerned Clinician (inconsultation with the Nurses if required)
• Send patientto concerned counter. Assist patient if required in reaching to thecounter
• Organizing and maintaining patient records,consent forms, payment forms, etc.
• Ensure patients areinformed if a clinician is running late or called out
• Ensure hygiene standards are maintained
• Organize andmaintain forms and office stationery required for front deskactivities
• Ensure all standard protocols set byorganization are maintained
• Respect and maintain theprivacy and dignity of patients, assure client confidentiality atall times Answer all incoming calls and route them to theappropriate department/employee, answer customers' queries,and provide information on procedures packages, specialties,timings of the consultant etc. Appointment Handling and Scheduling
• Book appointments over phone as well as through walk ins
• Schedule /Reschedule / cancel and confirms appointments(Clinicians consultation, Radiology appointments etc.)
• Schedule appointment requested through websites and SMS
• Schedule patient's hospital admissions, file and completeInsurance check list, disclaimers, admission form and insuranceforms, Medical Records, approvals etc.
• Determine thefinancial status of patients and their eligibility for healthservices
• Cross verify all appointment files taken out bysupport staff with appointment list attached (insurance forms willbe inserted) Confirm all appointments for the following day overtelephone on a daily basis Insurance
• Check withInsurance Coordinator for cases requiring approvals
• Coordinate with Symphony for insurance related matters
• Check with Insurance Coordinator the status of the Insurance cardproduced by the patient Check with the Insurance coordinator aboutthe packages covered Records & Data Management
• Administer regular and electronic mail when required, to ensureproper action is taken on all incoming mail
• Maintainmedical records and report when required
• Makespreadsheets, manage data and create documents on computers usingdesktop publishing programs
• Cross verify and file alllab reports in the absence of the MRD Enter all lab reports filenumbers clinician wise Job interactions
• Works closelywith internal stakeholders in matters related to checking forapprovals, assisting patients, maintaining hygiene standards etcWorks closely with external stakeholders to handle queries andfeedback