Core & Cloud Domain Engineer - Doha, دولة قطر - Vodafone

Vodafone
Vodafone
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Core Domain engineer will part of Network operations Centre (NOC) front office team responsible for 24X7 monitoring of Mobile and fixed network elements.

He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc.

Core domain, troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.

Key accountabilities and decision ownership

  • Responsible for 24X7 monitoring of Core Switching network. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required.
  • Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
  • Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis.
  • Support for pre and post heath check for any major network changes for Core domain (PS/IMS/CSDB/STP/DRA/PCRF) and any other domain based on the request. Support L2 engineers Resolve end users complains for Data traffic.
  • Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them.
  • Support L2 engineers for endtoend Incident management and network audits and analyses with the focus on proactive detection for Core domain aligned using ITIL process.
  • Postevent Investigation & Maintenance Administration.
  • Performance Monitoring & Reporting
  • Performance Analysis & Management
  • Change Management
  • Work Order Approval & Management
  • Overall GNOC Management
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