Customer Service Agent - Doha, دولة قطر - PS Tech

PS Tech
PS Tech
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف
Doha, Qatar
-
Arabic Native Only

Major Responsibilities

  • The incumbent will be responsible to provide high quality customer services andensure a smooth patient flow in the health centre
  • Treat patients courteously and with respect; and provide patients with accurateinformation.
  • Maintain smooth, organized, and orderly flow of patients moving in and out of PHCC'spremises.
  • Guide patients and visitors to appropriate areas in the health centre
  • Receive and register patient queries, concerns, and complains, and assist in resolvingconcerns in an appropriate manner in accordance with PHCC policies & procedures
  • Follow up with the respective departments regarding the patient complainsregistered in the Datix system and ensure complains are resolved and closed as perPHCC policies and procedures
.Document accurately patient interactions and deliver to the relevant personnel, in atimely manner.
Educate patients about PHCC's provided healthcare programs, procedures, andhealthcare services.

  • Collect and document patient demographic information into the Cerner/Datixsystems as per requirement
  • Support the daily activities of the registration area and develop statistical qualityassurance report including, the waiting time of a patient, registration speed, etc.
  • Assist the registration clerks as necessary to ensure effective and efficient customerservices are provided.
  • Receive and register patient queries, concerns and complains, and assist in resolvingconcerns in an appropriate manner in accordance with PHCC policies & procedures.
  • Escalates the complaints to the customer service Lead if required.
  • Supports the call centre team by providing necessary information as much as possiblewhen required.
  • Adhere to the requirements of the PHCC health and safety guidelines.
  • Understanding and adhere to emergency preparedness plans / policies.

Qualification
High school or Higher


Experience & Knowledge Requirement
Minimum of 2 years in an office assistant/customer service or a similar role


Skills Requirment

  • High level of proficiency in the English and Arabic Language
  • Strong Interpersonal skills
  • Personal drive, commitment and being a selfstarter.
  • Prioritizing workload and meeting tight deadlines with high quality output.
  • Good Computer skills, i.e. Word, Excel, outlook.
  • Organized and Multitasking skills
  • Ability to work effectively with a variety of groups
  • Customer Oriented
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