Receptionist - Doha, دولة قطر - Hotel Chadstone Melbourne MGallery

وصف

• Adhere to the Policy & Standard Operating Procedures manual.
• Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
• Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
• Encourage appointments for personal and group training sessions.
• Knowledgeable about all aspects of the facility to provide information and literature about the services in person and over the telephone.
• Handle all transactions and maintain the daily balance with efficiency and accuracy.
• Schedule appointments and ensure smooth operation of the reception.
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organised.
• Maintain confidentiality for all guests and employees.
• Report any security concerns to the hotel management relating to guest safety.
• Support to prepare any daily / monthly reports required by finance.