الوظائف الحالية المتعلقة بـ L1 Support Engineer - Doha - Enhancesys Innovations

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    منذ شهر

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    منذ شهر

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    Process Support Engineer responsible for investigating and resolving issues in the production process, implementing solutions to prevent recurring problems, and enhancing processes to achieve operational excellence and cost reduction. · Investigate and resolve issues in the produ ...

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    منذ أسبوعين

    فقط للأعضاء المسجلين Doha

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    منذ أسبوعين

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    منذ 3 أسابيع

    فقط للأعضاء المسجلين Doha

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  • L1 Support Engineer - Doha - Enhancesys Innovations

    Enhancesys Innovations
    Enhancesys Innovations Doha

    منذ شهرين

    وصف

    L1 Job Overview:

    We are seeking an enthusiastic and customer-focused individual to join our IT Support team as an L1 Support Engineer. The primary responsibility of this role is to provide first-level technical assistance and support to users, ensuring the smooth functioning of IT systems and resolving issues in a timely and effective manner. As an L1 Support Engineer, you will be the first point of contact for users experiencing technical difficulties and will help troubleshoot, diagnose, and resolve issues or escalate them to higher-level support teams as necessary.

    Key Responsibilities:

    1) Respond to and log incoming IT support requests via phone, email, or ticketing system.

    2) Provide first-line technical support for software issues.

    3) Troubleshoot and resolve basic technical problems related to operating systems and applications

    4) Assist users with password resets, system configurations, and basic networking issues.

    5) Monitor and prioritize tickets, ensuring timely resolution or escalation to higher support levels.

    6) Document all support activities, including troubleshooting steps and solutions, in the ticketing system.

    7) Maintain and update knowledge base documentation for recurring issues and common resolutions.

    8) Escalate complex issues to L2/L3 support teams, providing all relevant information for a smooth handover.

    9) Contribute to continuous improvement initiatives by identifying recurring issues and suggesting solutions.

    10) Work on a rotating shift schedule to provide continuous support 24/7.

    Qualifications

    :

    1) Bachelor's degree in Information Technology, Computer Science, or a related field (preferred but not required).

    2) Proven experience in a customer-facing IT support role, preferably in an L1 capacity (2 to 4 year's).

    3) Strong understanding of computer operating systems (Windows, Linux), and common software applications.

    4) Familiarity with network troubleshooting tools and concepts (TCP/IP, DNS, VPN).

    5) Excellent communication and problem-solving skills.

    6) Ability to work effectively under pressure and handle multiple tasks simultaneously.

    7) Strong attention to detail and commitment to resolving issues promptly.

    8) Ability to work independently and as part of a team.

    9) Customer service-oriented with a friendly, patient attitude.

    10) Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira).

    Preferred Skills:

    1) Knowledge of Linux commands, MongoDB and SQL queries.

    2) Basic understanding of virtualization technologies (VMware).

    3) Experience with remote desktop support tools.


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Doha