Customer Service Representative - Doha, دولة قطر - Al Sharqi Holding

Al Sharqi Holding
Al Sharqi Holding
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Job description

  • Responsible For Managing Incoming And Outgoing Calls In The Organization
  • Build Long-Lasting Relationships With Customers
  • Keep A Comprehensive Record Of All Calls And/or Conversations In The Organization's Call Center Data Bank
  • Make Sure That Whatever Response Given To The Customer(S) Is In Line With Pre-Organized Communication Scripts That Have Been Prepared For Different Topics That Cover Customer-Related Issues
  • Identify The Needs Of Various Customers, Clarify Information, Embark On Necessary Research, And Provide Lasting Solutions To Customer's Problems
  • Route Calls To The Appropriate Channel(S)
  • Move Complex Issues Or Complaints To Supervisors
  • Willing To Work During Extended Odd Hours and/or During Holiday Periods.
  • Provide Customers With Product And Service Information
  • Enter New Customer Information Into System
  • Update Existing Customer Information
  • Process Orders, Forms And Applications
  • Identify And Escalate Priority Issues
  • Route Calls To Appropriate Resource
  • Follow Up Customer Calls Where Necessary
  • Document All Call Information According To Standard Operating Procedures
  • Complete Call Logs
  • Produce Call Reports

Education and Experience

  • High School Diploma Or Equivalent
  • Proficient In Relevant Computer Applications
  • Required Language Proficiency
  • Knowledge Of Customer Service Principles And Practices
  • Knowledge Of Call Center Telephony And Technology
  • Experience Into A Call Center Or Customer Service Environment
  • Good Data Entry And Typing Skills
  • Knowledge Of Administration And Clerical Processes

Key Competencies and Skills

  • Verbal And Written Communication Skills in English & Arabic.
  • Listening Skills
  • Customer Service Orientation
  • Attention To Detail
  • Stress Tolerance

Salary:
QAR1.00 - QAR10.00 per month


Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Expected Salary

Language:


  • English (required)
  • Arabic (required)
Expected Start Date: 15/07/2023
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