Manager of Client Technology - Qatar, دولة قطر - INTALEQ

وصف

• Provide point of escalation contact for 2nd level troubleshooting with end to end ownership for technical support
• Lead Desktop Support team that provides 2nd level technology support for AZF's customers
• Deliver Root Cause Analysis, Workarounds and Solutions for all desktop technical problems with compliance to defined ITIL Processes on Problem and Incident Management.
• Ensure the compliance for CMDB for configuration management process deliverables.
• Maintain relationship with external vendors and internal service providers including peer to peer and upward technical escalation levels
• Facilitate support knowledge and experience to the other team members.
• Manages the desktop hardware, software and application support across the organization including office computers, applications, and peripherals for internal office users externals AZF's clients
• Ensure prompt resolution of all desktop user problems as per the trouble tickets service level
• Ensure applicable IT policies, procedures, and standards are being followed
• Manage the Senior Support Engineers to ensure optimum IT Infrastructure environment performance, security, and availability at all times Incident and Problem Management