Spa and Client Servicing Manager - Doha, دولة قطر - Vanity beauty bar and spa

وصف

As a Spa and Client Servicing Manager, you will oversee the operations of the spa facility while ensuring exceptional service delivery to clients.

This role requires a combination of managerial skills, client relationship management, and operational expertise to maintain a high standard of service and efficiency within the spa.

• Recruit, train, and supervise spa staff including therapists, receptionists, and support staff.
• Develop and implement training programs to enhance staff skills and ensure consistent service quality.
• Schedule staff shifts and manage payroll in accordance with business needs and budget constraints.

• Welcome and assist clients with scheduling appointments, understanding services, and addressing concerns or inquiries.
• Maintain strong client relationships through effective communication, feedback mechanisms, and personalized service.
• Resolve client complaints promptly and ensure high levels of customer satisfaction.

• Oversee daily spa operations including inventory management, equipment maintenance, and cleanliness standards.
• Develop and implement operational policies and procedures to optimize efficiency and uphold regulatory compliance.
• Monitor financial performance, analyze data, and implement strategies to maximize revenue and minimize expenses.

• Collaborate with marketing teams to develop promotional campaigns, special offers, and loyalty programs to attract new clients and retain existing ones.

• Ensure adherence to health and safety regulations, sanitation standards, and licensing requirements.
• Implement protocols for hygiene, cleanliness, and sterilization to maintain a safe and sanitary environment for clients and staff.

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in spa management or related roles, with a strong understanding of spa operations and client servicing.
• Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional customer service skills and the ability to handle client concerns or complaints effectively.
• Strong organizational and time management abilities, with a keen attention to detail.
• Knowledge of health and safety regulations, sanitation practices, and industry standards.
• Proficiency in computer software such as scheduling systems, pointofsale systems, and Microsoft Office Suite.
• Certification in massage therapy, aesthetics, or spa management is a plus.

• English & Arabic

• Doha: Reliably commute or planning to relocate before starting work (required)

• Primary (required)

• English, Arabic (required)