وظائف

    Airline Customer Contact Centre Agent - al-Ghuwayriyah, دولة قطر - QATAR Airways

    QATAR Airways
    QATAR Airways al-Ghuwayriyah, دولة قطر

    منذ أسبوع

    Qatar Airways background
    وصف
    Be part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry.

    As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.

    You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.


    Your specific responsibilities will include:

    • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
    • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
    • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
    • Support E-commerce, Trade and Frequent Flyer Program activities.
    • Process ticket refunds Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey
  • QATAR Airways

    Airline Customer Contact Centre Agent

    منذ يوم

    QATAR Airways al-Ghuwayriyah, دولة قطر

    Your specific responsibilities will include: · • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers. · • Create new reservations and make changes to existing reservations. Provid ...

  • QATAR Airways

    Contact Center Officer Arabic Speaker

    منذ 6 ساعات

    QATAR Airways al-Ghuwayriyah, دولة قطر

    answers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction....About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to ...