Call Center Reception - Doha, دولة قطر - Triangle Management Company Ltd

وصف

• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Manage a high volume of inbound and outbound calls and online chats.
• Determine every customer's needs and find effective solutions, always striving for onecontact resolution.
• Follow provided scripts for sales or customer support calls.
• Act on feedback from training and management to improve call times.
• Provide exceptional customer service.
• Keep accurate records of all interactions.
• Meet individual and team targets