workforce analyst - Doha, دولة قطر - Qatar Petroleum

وصف

• Workforce analysts work in the manufacturing sector, transportation companies, contact centers, etc.
• They are responsible for preparing and managing staffing and scheduling to ensure that a sufficient amount of staff is available to perform all required tasks.
• They are responsible for assessing staffing levels daily, and monitoring attendance and schedule adherence.
• The workforce analyst role also involves producing daily reports of staff members' attendance and performance for the human resources department, which is being used to determine whether employees are effectively utilized, or to develop strategies to recruit qualified staff.
• It also includes generating regular and ad-hoc reports on a variety of of KPI's and CSC metrics, including daily agent statistics and skill group/call type statistics; analyzing data to identify trends, issues, and opportunities, and uncovering levers impacting these issues, and developing recommendations for improvement.