Customer Care Representative - Doha, دولة قطر - Ritaj

Ritaj
Ritaj
شركة تم التحقق منها
Doha, دولة قطر

منذ أسبوع

Aisha Al-Thani

تم النشر بواسطة:

Aisha Al-Thani

مسوّقة للمواهب لبيبي
وصف

Job Title:
Customer Care Representative


Company:
Ritaj Facility Management


Location:
Doha, Qatar


About Ritaj Facility Management:

Ritaj Facility Management is a renowned Qatar-based facility management company committed to delivering unparalleled services to our clients. With a focus on innovation, customer satisfaction, and excellence, we strive to set industry benchmarks.

As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Care Representative.


Job Overview:


Responsibilities:


Customer Interaction:


  • Serve as the primary point of contact for customer inquiries, concerns, and requests.

Issue Resolution:


  • Identify and assess customers' needs to achieve prompt resolution of issues.
  • Collaborate with internal teams to address and resolve customer concerns in a timely and efficient manner.

Information Provision:


  • Provide accurate and detailed information about Ritaj Facility Management services, policies, and procedures to customers.
  • Assist customers in navigating and utilizing our services effectively.

Customer Satisfaction:


  • Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
  • Strive to exceed customer expectations by delivering exceptional service in every interaction.

Documentation:


  • Maintain accurate and uptodate customer records in the company database.
  • Document and report recurring customer issues to contribute to continuous improvement efforts.

Cross-Functional Collaboration:


  • Collaborate with other departments to address complex customer issues and provide a seamless customer experience.
  • Share customer feedback with relevant teams to enhance overall service quality.

Qualifications:


  • Proven experience as a Customer Care Representative or in a similar customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong problemsolving and decisionmaking abilities.
  • Empathy and a customercentric mindset.
  • Ability to handle stress and remain calm in challenging situations.
  • Proficiency in using customer service software and tools.
  • Adept at multitasking and managing time effectively.

How to Apply:


Salary:
QAR3, QAR4,000.00 per month


Application Question(s):

  • How do you adapt your communication style when dealing with customers who have different levels of understanding or language proficiency?
  • How do you stay informed about the products/services offered by Ritaj Facility Management to effectively assist customers?
  • Can you join immediately?
- what do you know about Facilities management?


Education:


  • Bachelor's (required)

Experience:

Customer Care Representative: 2 years (required)
Facility Management: 2 years (required)


Language:


  • English (required)
  • Arabic (required)
Application Deadline: 16/03/2024
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