Assistant Front Office Manager - Doha, دولة قطر - Dusit Doha Hotel

وصف

• Assist Front Office Manager insupervising daily front desk activities according to theestablished guidelines.
• Prioritize and delegatedaily work responsibilities to front deskstaff.
• Train and guide front desk staffs toprovide quality customer services.
• Managestaffing schedules, shift changes, payrolls, and laborcosts.
• Resolve guest issues and enquiries toensure guest satisfaction.
• Schedule front deskmeeting to identify and resolve operational issues, accountingvariances, and housekeepingdiscrepancies.
• Develop and implement strategiesfor bell desk, front office and parking.
• Ensurethat facility is maintained clean, neat, safe andsecure.
• Ensure that employees are properlygroomed and dressed.
• Identify processimprovement to achieve financial and servicegoals.
• Plan shift schedule and duties based onbusiness forecast.
• Supervise the billing andcash processes to ensure compliance with companystandards.
• Provide feedback to the team memberson their performances and improvements.
• Assistin preparing yearly operating budgets, capital expenditure andmanpower budgets.
• Monitor and control expenseswithin the allotted budget.