Hireejobsgulf H

Guest Relations Supervisor

Found in: beBee S2 QA

Description:
Role Objective:
  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines
  • Deliver an outstanding customer experience at greeting and departure of the customers
  • Promote the restaurant, and maximize the seating capacity using the table management software and data baseKey Accountabilities:
  • Lead the daily operations of the Guest Relations team
  • Maintain high service quality of Call Centre
  • Handle enquiries and resolve complaints via various channels
  • Enhance guest service skills and product knowledge of staff
  • Provide training for front-line staff as necessary
  • Comply with all safety and environmental regulations as they apply to the position.
  • Adhere to and Ensure compliance with all official regulations issued by local authorities
  • Respond to all Guest requests, concerns and issues in a timely and professional manner
  • Maintain accurate documentation of each direct report?s performance and potential development to be discussed during monthly evaluation with the staff, including coaching and mentoring of each direct report in coincidence with outlet Manager.
  • Establish and maintain effective working relationships with co-workers, supervisors, managers within and across department through verbal and written communications to support resolution of Guest issues in a timely and efficient manner.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to ship?s relevant health &safety procedures as require
  • Follow company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Check the cleanliness of all the menus
  • Manage the restaurant data base
  • Maximize the seating capacity
  • Ensure perfect customer reservation is taken using the preference and history of the client
  • Promote and launch micro campaign using the software solution
  • Assist with the cashiering and bills whenever required
  • Train the restaurant hostesses
  • Collect the guests information and feed them into the data base
  • Encourage the customers to share their feedback on social media
  • Manage the messages and emails for the guests and ensure they are delivered safely.
  • Stay updated with the latest trends in the hospitality industryProblem Solving (If any):
  • Maintain a work environment that fosters the coaching, mentoring and development of subordinate staff in consensus with the outlet Manager
  • When situations arise and it is required, provide guests with answers, alternatives and solutions to issues presented
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Ensure guest satisfaction via outstanding serviceGeneral:
  • This outlet may serve liquor /you May handle liquor as part of your duties
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by outlet Manager & Management
  • calendar_today 5 days ago



    location_on Qatar

    work Hireejobsgulf

    Apply:
    I expressly authorise the Terms and Conditions

    Similar jobs

    • M

      Guest Relations Supervisor

      Posting Date Sep 30, 2021 Job Number 21110592 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton D ...

      Marriott - doha - beBee S2 QA

    • M

      Guest Relations Supervisor

      Posting Date Sep 30, 2021 Job Number 21110592 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton D ...

      Marriott - doha - beBee S2 QA

    • H

      Guest Relations Manager

      A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay ...

      Hilton Hotels & Resorts, Hilton - Doha - beBee S2 QA

    • M M

      Guest Relations Agent

      Mandarin Oriental Hotel Group · Mandarin Oriental Hotel Group is the award winning owner and operator of some of the mo ...

      Mandarin Oriental Hotel Group Limited - doha - beBee S2 QA

    • M

      Guest Relations Team Leader

      Posting Date Oct 11, 2021 Job Number 21114865 Job Category Rooms & Guest Services Operations Location Le Royal Méridien ...

      Marriott - doha - beBee S2 QA