Fairmont Gold Receptionist - al-Jumayliyah, دولة قطر - Accor

وصف

As the Fairmont Gold Receptionist, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

• Manage all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Weekly reporting of department labor hours in accordance with forecast and budget
• Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue
• Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly
• Work with the Executive Chef and Culinary Team to determine the Fairmont Gold Lounge menu presentation
• Handle guest concerns and react quickly, logging and notifying proper areas
• Develop department onboarding program and train all Fairmont Gold colleagues
• Develop and maintain strong guest relationships to ensure brand loyalty
• Provide exceptional Concierge information to our guests about local and area attractions
• Other duties as assigned