- L1 and L2 Support – Timely troubleshooting and problem resolution within SLA
- Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
- Creating and maintaining user manual and admin manuals
- Onboarding of New Users (Supporting Application Training)
- Working with Cross-Functional Teams
- Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
- Analyzes and correlates data to define problems. Identifies alternatives.
- Expert knowledge of software configuration and support, experience with relational databases and report generation.
- Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
- Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
- Research and recommend alternative actions for problem resolution
- Employ productivity aids in all aspects of assignments
- Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
- Leads process improvement, innovation and automation initiatives
- Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
- Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
- Bachelor in IT or Relevant
- Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
- Overall 10-12 years' experience in similar skill set
- Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
- Excellent communication skills (oral & written) in English. Arabic is preferred.
- Excellent customer interaction attitude and behavior
- Experienced in implementing software and configuration changes across enterprise systems.
- Experienced in installation, setup, configuration, and maintenance of software and user devices.
- Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
- Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
- In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)
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Application Support Specialist - doha - Forvis Mazars in Qatar
الوصف
OverviewThe Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.
Responsibilities-
IT Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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IT Support Specialist
فقط للأعضاء المسجلين Doha
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IT Support Specialist
فقط للأعضاء المسجلين Doha
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Specialist Technical Support
فقط للأعضاء المسجلين Doha
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Network Support Specialist
فقط للأعضاء المسجلين Doha
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Technical Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Technical Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
دوام كامل فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Lounge Support Specialist
فقط للأعضاء المسجلين Doha
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Specialist Technical Support
فقط للأعضاء المسجلين Doha
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IT Application Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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Service Support Specialist
فقط للأعضاء المسجلين Doha, Qatar
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Specialist - Technical Support
دوام كامل فقط للأعضاء المسجلين Doha
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Specialist - Technical Support
دوام كامل فقط للأعضاء المسجلين Doha
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General Support Specialist
فقط للأعضاء المسجلين Doha
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Customer Support Specialist
فقط للأعضاء المسجلين Doha
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Application Support Specialist
فقط للأعضاء المسجلين Doha
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General Support Specialist
فقط للأعضاء المسجلين Doha, Doha