- Handle all guest requests promptly and efficiently
- Communicate internal and external guest requests via "Royal Service" software
- Maintain and monitor the "Royal Service" software system
- Ensure all requests logged in "Royal Service" software are followed up according to the hotel's standards
- Provide information on hotel services
- Promote internal outlets (Restaurants...)
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering
- Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame
- Maintain excellent communication within the Royal Service department as well as with all other departments
- Provide guests with in room communication tools and ensure correct set up
- Handle and distribute faxes, voice messages and written messages for internal and external guests
- Have full knowledge of the hotel's emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
- Fluency in English required (verbal & written)
- Strong telephone skills
- Excellent telephone manners, telephone voice
- Strong typing and clerical skills, organized and detail oriented
- Strong interpersonal skills and English communication skills
- A hospitality diploma is an asset
- Knowledge of computerized Front Office systems required with emphasis in Micros
- Fidelio based programs (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- A passion for guest service
- Excellent team spirit
- Ability to handle many conflicting priorities at any given time
- Able to work well under pressure
- Must be willing to work shifts (incl. Night shifts)
- Knowledge of a third language an asset
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Royal Service Agent
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Accor Dukhan, دولة قطرThe Royal Service Agent is the heart beat ofthe hotel operation. They will process all external and internalcalls either by redirecting calls or assisting the caller. TheRoyal Service Agent will take ownership of the caller'srequest and ensure follow up according to the hotel'sst ...
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SPHC Qatar, دولة قطر**Join our extraordinary world** · **Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.** · With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for ...
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Service Desk Analyst/agent
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Proztec Qatar, دولة قطرDivision:IT · City:Qatar · Vacancies:3- Job Function:Service Desk Analyst · Employment Type:Full Time - Permanent · Job DescriptionWe are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software. You will be ...
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Room Service Sales Agent
منذ 3 أيام
Minor International Dukhan, دولة قطرJob Description As a Room Service Sales Agent, you would be responsible for answering all telephones dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. To serve the needs of the business, our guests ...
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ict service desk agent
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Talent Pal Dukhan, دولة قطرCompany QatarEnergy is anintegrated nationaloil corporation that stands at theforefront ofefforts for the longterm sustainable developmentutilization and monetization of oil andgas resources inthe State ofQatar. In its efforts to become one ofthe best national energycompanies in ...
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Room Service Sales Agent
منذ أسبوع
Minor International Dukhan, دولة قطرJob Description As a Room Service SalesAgent, you would be responsible for answering all telephonesdispatches via 2-way communication system and generatescomputerized reports to ensure department compliance with servicestandards. To serve the needs of the business, our guests and ...
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ict service desk agent
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Talent Pal Dukhan, دولة قطرCompany QatarEnergy is anintegrated national oil corporation that stands at theforefront ofefforts for the long term sustainable developmentutilization and monetization of oil and gas resources inthe State ofQatar. In its efforts to become one of the best national energycompanies ...
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Guest Services Agent
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Wyndham Dubai Al-Jumayliyah, دولة قطرJob Description For Guest ServicesAgent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a GuestServices Agent to join our team at Wyndham Doha West Bay in Doha ,N/A .Job SummaryThe Guest Service Agent is responsible forproviding attentive, courteous and efficient service to all g ...
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Wyndham Dubai al-Jumayliyah, دولة قطرJob Description For Guest Services Agent(HOZ61738) in Doha,Qatar. Wyndham is now seeking a Guest Services Agent to join our team at Wyndham Doha West Bay in Doha , N/A .Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to a ...
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ANANTARA Al-Jumayliyah, دولة قطرA luxury hospitalitybrand for modern travellers, Anantara connects guests to genuineplaces, people and stories through personal experiences andproviding heartfelt hospitality in the world's mostexciting destinations. From pristine islands and tropical beachesto cosmopolitan citie ...
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Guest Service Agent
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ANANTARA al-Jumayliyah, دولة قطرA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan ...
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Minor International Doha al-Jumayliyah, دولة قطرIn this role you are a key ambassador for thehotel and the brand, and will work with your team to create one ofthe most powerful first impressions for our guests. You will need afriendly outgoing personality, and will be an information provider,diplomat, salesperson and hotel rep ...
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Senior Airport Services Agent
منذ أسبوع
Qatar Airways Qatar Airways al-Jumayliyah, دولة قطرYour specific responsibilities include: · • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger. · • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas. · • Escort and direct Arri ...
Royal Service Agent - Dukhan, دولة قطر - Accor
وصف
The Royal Service Agent is the heart beat of the hotel operation. They will process all external and internal calls either by redirecting calls or assisting the caller.The Royal Service Agent will take ownership of the caller's request and ensure follow up according to the hotel's standards.
To serve as a liaison for guests requiring information relating to all aspects of the hotel. To maintain the Hotel's telephone system and assisting all external and internal guests in operating the telephone system.Qualifications Qualifications: