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Dukhān

    Duty Manager Night shift In-charge - Dukhan, دولة قطر - Accor

    Accor
    Accor Dukhan, دولة قطر

    منذ أسبوع

    Accor background
    وصف
    Company Description Fromhigh-octane lobby socialising to events, celebrations, and businessconclaves, every venue pulses to the electric Mondrian beat.

    Withfood and nightlife venues spread across eight different locationson the property, there is nothing like Mondrian Doha in the entireregion.

    Job Description What do we expect from you? Under thegeneral guidance of the Director of Front Office or any otherauthorized by the mnagement, be an EDGE Ambassador and ensure thatEDGE (Engaging Dynamic Guest Experience, representing the corevalues of Mondrian Doha on which all Mondrian hotels and staff arefocused) is visible in all aspects of Front Office.

    How your daylooks like?

    • Take ownership and responsibility for DutyManagement shifts
    • Record in the Duty Log all/anyincidents that occur in the hotel and follow up with the FrontOffice Director and/or Hotel Manager
    • Report anyaccident, incident, theft for both internal and external guests,and liaise with Security Safety Manager as appropriate
    • Knowledge of all arrivals and departures, using guest name at alltimes
    • Check current day arrivals and departures, takingappropriate action in the event of fully booked situations
    • Fully conversant with current availability situation atany given time, and also future availability
    • Completeknowledge of all features and services (including Food &Beverage outlets, spa/gym - menu/price/promotions/hours)
    • Fully conversant with all hotel room types, numbers, layout,locations, rates
    • Fully conversant with special packages,short and long-term promotions (hotel, outlets, spa)
    • Liaise with Housekeeping and Engineering as required for Out OfOrder rooms
    • Ensure accuracy of input intoreservation/front desk systems, and content/legibility ofregistration cards
    • Manage upselling opportunities, emailcapture and other Front Office initiatives
    • Ensure allnecessary supplies are available for the Front Desk in order towork efficiently and oversee ordering/completion of Purchase Ordersin line with hotel policies and procedures
    • Undertake andcomplete any special projects, tasks or other reasonable request byFront Office Director and/or Hotel Manager
    • Meet andwelcome regular, global card holders and VIP guests
    • Ensure Front Door entrance is covered at all times
    • Ensure guest privacy and security, respecting confidentialinformation
    • Maintain and effectively utilize guestprofiles through GuestWare and fully support collection ofpreferences and Customer Recognition Programme (CRP) role
    • Ensure all guest special requests are followed throughand administrated
    • Ensure Front Desk Agents are fullyconversant with correct policies and procedures for: Reservationenquiries and booking requests, allocation of rooms, pre-allocationand handling of Group arrivals, registering guests, offeringassistance with luggage and/or escort to guestrooms, VIPguests/walk-ins, and handling complaints/feedback.
    • Completion of weekly/monthly/other rotas and Purchase Orders,including Fourth
    • Follow up on any doubtful accountspassed on by Front Desk Agents
    • Authorize and sign paidouts, corrections, adjustments and cashier's banking
    • Be fully involved in the preparation of departmental andhotel budgets as well as any other financial reports if requested
    • Ensure Front Desk Agents balance their close of shiftand resolve any discrepancies in audit and cash float balancing
    • Liaise and co-ordinate with Accounts and Front OfficeDirector for any special billing requests and procedures
    • Fully conversant with foreign exchange procedures
    • Fullyconversant with hotel credit policy as it relates to: cashpayments, credit card payments, account to company, voucherpayment, and third party payment.
  • Accor

    Duty Manager Night shift In-charge

    منذ أسبوع

    Accor Dukhan, دولة قطر

    Company Description From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in ...

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